Program Improvement Manager

Description

Veritas HHS seeks a Program Improvement Manager for the 20th Judicial District Child Support Services of Tennessee office located in Nashville, Tennessee. 

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork. 

Benefits we offer:

· Health Insurance

· Dental Insurance

· Vision Insurance

· 401(k)

· STD, LTD

· Life Insurance

· Employee Assistance Program

· Telehealth Services

· Paid Time Off

· Rewards Program

About the Position:

The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination, training, and delegation. Ultimately, the Program Improvement Manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached

Responsibilities

• Work closely with Program Manager to develop the scope, deliverables, required resources, work plan, and timing for new  initiatives
• Manage program teams to coordinate and delegate cross-project initiatives
• Identify key requirements for cross-functional teams and external vendors
• Work with program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for managers
• Identifies and assesses current and future training needs, using job analysis, annual performance appraisals, and in consultation with the quality assurance analyst and management team
• Works with trainers to develop individualized training plans based on job responsibilities and any knowledge gaps
• Identifies and assesses current and future training needs, using job analysis, annual performance appraisals, and in consultation with the quality assurance analyst and management team
• Monitors and evaluates training program’s effectiveness, including following up with participants and their supervisors to ensure learning objectives are met

Requirements

• Bachelor’s degree in business administration or related field, preferred
• Five or more years of experience in an upper-management role can be used to substitute degree
• Three years of child support services experience demonstrating knowledge of current child support policy and procedures
• Exceptional skills in leadership, time management, facilitation, and organization
• Outstanding knowledge of change management principles and performance evaluation processes
• Experience designing and executing successful training programs
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion), & planning skills
• Strong written and oral communication skills with proven ability working with all types of individuals from corporate to plant
• Solves complex problems through decision making, extensive research, analysis and evaluation of multiple variables
• Excellent skills specifically related to Microsoft Office (Word, Excel, Visio, PowerPoint)

  Learn about Veritas HHS at www.veritas-hhs.com