Program Implementation Manager III

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Location:  (Full-Time; USA; Hybrid)

Role Overview: The Project Implementation Manager will be responsible for ensuring that the Global Payments portfolio management framework aligns with strategic objectives while enhancing visibility, governance, and execution efficiency within the financial payments sector.  The ideal candidate will have expertise in PPM Planview implementation, process management/improvement, and operational support. As the Product Owner for Planview, they will drive adoption, enhancements, and best practices across the organization.  The role will also lead the PPM future state roadmap implementations, optimization, and ongoing management of Planview within Global Payments.

Key Responsibilities

Portfolio Management & Strategic Execution

• Oversee the end-to-end management of portfolios, ensuring alignment with business goals.

• Lead the transition from Wave to Planview, ensuring seamless integration and adoption across multiple business units.

• Partner with finance, technology, and business leaders to optimize resource and capacity planning.

• Establish best practices for project intake, prioritization, and governance.

Planview Portfolios Product Ownership

• Serve as the primary Business Product Owner for Planview, driving roadmap enhancements, adoption, and training.

• Define and document system workflows, ensuring alignment with business needs.

• Gather user feedback, prioritize improvements, and collaborate with technology teams for system optimizations.

• Develop training and change management strategies to increase Planview adoption across teams.

• Establish key performance metrics to assess effectiveness and efficiency.

Process Management & Operational Support

• Improve and standardize portfolio reporting, ensuring accurate and timely insights.

• Streamline approval processes for discretionary and non-discretionary initiatives.

• Ensure compliance with governance policies and drive continuous process improvements.

• Work closely with executive leadership to provide strategic insights on portfolio performance.

Key Qualifications

• 10+ years of experience in portfolio management, program management, or strategic planning.

• Proven track record in PPM implementation, with Planview or compatible systems.

• Experience in financial services, payments, or technology-driven organizations is a plus.

• Strong stakeholder management skills, with the ability to engage senior leaders.

• Proven ability to present ideas, influence decision making, and engage stakeholders at all levels of the organization.

• Ability to work in a fast-paced, evolving environment with multiple competing priorities.

• Excellent analytical, problem-solving, and communication skills.

• Bachelor’s degree in Business, Finance, Technology, or a related field (Master’s preferred).

Preferred Experience

• Experience leading enterprise-wide PPM transformations (Planview and Jira Align)

• Familiarity with resource management, capacity planning, and financial forecasting within a portfolio.

• Understanding of agile, hybrid, and waterfall methodologies.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, col