Program Director-Perioperative Services Operations and Performance

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Program Director, Perioperative Services Operations and Performance, will be responsible for partnering with the Perioperative Services Directors to oversee the performance and project management activities across all Northwestern facilities.  This role will also provide oversight of performance relative to the goals of Perioperative Services, and management of strategic and operational projects to further the missions of Perioperative Services.

Responsibilities:

• Collaborate with the Perioperative Services leadership team (including Vice President, directors, management teams, physician leadership, and other key leaders) to oversee performance (data analysis and management to support strategies and tactics to achieve system goals), and project management activities.
• Partner with Central Scheduling to develop and maintain reliable surgery scheduling processes to enhance timely access to surgical care.
• Ensure continued rigor and improvement of operations and performance team infrastructure through systemized prioritization of work across team and standardized team processes  
• Support system perioperative committees to further the advancement of patient care 
• The Perioperative Services Program Director, will provide leadership and mentorship to direct reports who will manage day-to-day activities related to operations, performance, and projects, including but not limited to:
  • Analyze key performance metrics, such as patient engagement, patient access, quality, and productivity in order to identify opportunities for improvement and growth
  • Lead planning efforts for Perioperative Services projects
  • Identify and implement improvements to optimize performance of perioperative services teams
  • Prioritize and scope projects in order to optimize efficiency and results
  • Manage multiple complex projects involving cross-functional stakeholders, and perform a variety of functions within those projects, including: facilitating meetings, creating/delivering presentations, problem solving, setting and driving goals and timelines, designing and conducting complex analytics
  • Design and execute growth initiatives, including collaboration with cross-departmental teams as needed (e.g. strategy, finance, marketing, operations)
  • Lead innovations and operational enhancements by leveraging best practices
  • Present findings and proposals to leadership within Perioperative Services as well as NM Executives
• Oversight over operations analysts and providing mentorship and assist in developing personal and professional growth opportunities.

Qualifications

Required:

• Bachelor’s degree
• Minimum 8-10 years industry experience.
• Strong Knowledge of Microsoft: Word, Excel, Power Point, Project
• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Excellent capability to lead projects with budgets in excess of $1,000,000.
• Demonstrated project management skills.
• Excellent oral and communication skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem solving skills.
• Demonstrated strong leadership capabilities.
• Strong skills in working with and negotiating with external vendors.

Preferred:

• Master’s degree in related field preferred.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team