Job Description:

Program Director

Location: Kirksville, MO
Department: Preferred Family Healthcare
Employment Type: Full-Time

Shift: Monday - Friday

Job Summary

The Program Director, under the direct supervision of the Vice President, plays a key leadership role in fostering a positive, inclusive culture where clients, referral sources, stakeholders, and team members are treated with dignity and respect. This position is responsible for ensuring high‑quality, compliant services within the assigned business unit by implementing and monitoring quality assurance processes, supporting team success, and maintaining operational excellence.

Why Kirksville, MO?

Kirksville offers the perfect blend of small-town charm and university energy, home to Truman State University and A.T. Still University. Enjoy:

• Affordable cost of living

• Welcoming community

• Outdoor recreation: hiking, biking, lakes

• Cultural and educational opportunities

Position Perks & Benefits

• 29 Days PTO

• HRSA Loan Repayment Eligibility (requirements apply)

• Health, Dental, Vision, Life Insurance

• 403(b) with up to 5% Company Match

• Emergency Medical Leave Program

• Flexible Spending Accounts

• Employee Assistance Program (EAP)

• Wellness & Discount Programs

• Mileage Reimbursement (when applicable)

Essential Job Functions

Operational & Fiscal Oversight

• Oversee fiscal performance and compliance across the assigned business unit.

• Identify new funding opportunities and support the expansion or enhancement of existing services.

• Assist with grant management and ensure timely, accurate invoicing.

• Track and ensure achievement of key performance indicators (KPIs).

• Prepare and submit timely variance reports.

Relationship Building & Stakeholder Engagement

• Build and maintain strong relationships with referral and funding partners, including:
  Targeted case management groups, Department of Mental Health regional offices, Vocational Rehabilitation facilities, and additional community partners.

• Represent the business unit with professionalism and integrity, promoting collaborative partnerships.

Compliance & Quality Assurance

• Ensure compliance with accreditation standards, state guidelines, licensure requirements, contractual obligations, and internal policies.

• Maintain “audit‑ready” standards at all times.

• Lead and support ongoing quality management processes, including:

  • Completing quality file reviews for all supervised offices and services.

  • Conducting field observations of team members providing direct services.

  • Ensuring accurate and up‑to‑date use of databases and electronic medical records (EMR).

• Provide direct care shifts as needed to support operational needs.

Leadership & Team Development

• Perform full-scope leadership responsibilities including hiring, performance management, coaching, recognition, and staff development.

• Support positive team culture and promote high levels of productivity and engagement.

• Provide clear direction and support to ensure alignment with organizational goals.

Knowledge, Skills, and Abilities

• Proven ability to develop process workflows and manage complex projects.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills, with the ability to produce clear reports and deliver confident presentations.

• Strong interpersonal skills with the ability to build trust with staff, clients, and external stakeholders.

• Sound independent decision‑making and problem‑solving skills.

• Demonstrated understanding of compliance requirements related to CARF accreditation, state guidelines, licensure, and funding sources.

• Proficiency with technology, including Microsoft Word, Excel, internet platforms, databases, and EMR systems.

• Knowledge of disability services, mental health, substance use treatment, and community resources.

• Understanding of supervisory methods and training best practices within behavioral health settings.

• Ability to work collaboratively as a positive and su