Program Assistant - PRN (as needed) - Family Lifestyle Program (Remote)

• Compassionate, clear communication with families 
• Strong customer service mindset 
• Proactive problem-solving and follow-up 
• Quantitative or qualitative research skills and interest in scholarly work 
  
  Bilingual (Spanish) proficiency is preferred. 

Position Summary

Assist staff in the daily execution of program tasks and projects, providing administrative support to Program Manager and Program Coordinator. Responsible for maintaining office files, completing purchase and reimbursement requests, as well as managing financial records. Assist with fundraising by researching funding prospects, drafting communication with prospective donors, and managing logistics for fundraising events. Assist with special projects related to program goals and mission.

This is a PRN (as needed), non-benefits eligible position. We are seeking a Program Assistant who is able to commit up to 20-30 hours per week. 

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year performing administrative tasks (Required)

Required Skills/Knowledge
Proficient in all Microsoft Office applications, including Outlook, Excel, and Access.
Ability to produce quality reports under tight deadlines.
Ability to maintain composure and professionalism in a busy clinic environment.
Web design and desktop publishing skills a plus.

Functional Accountabilities:

Administrative Support

• Maintain office files.

• Complete purchase and reimbursement requests, as well as manage financial records.

• Ability to produce quality reports under tight deadlines.

Special Projects

• Assist with special projects related to program goals and mission.

• May coordinate volunteer effort.

Data and Research

• Will occasionally be tasked with keeping statistics regarding program.

• Ability to produce quality reports under tight deadlines.

• Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.

Teamwork

• Collaborate with co-workers on day-to-day tasks and responsibilities.

Customer Service

• Provide excellent customer service to clinical team, patient families, referring physicians.

• Help families navigate complex hospital system and helps with coordination of care.

• Act as advocate for patients and families, facilitating service delivery and removing barriers to care.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance