Program Assistant

Responsibilities

 

• Support and promote the operation of regional programming. Arrange travel, lodging, and logistics for meetings, events, and conferences. Process staff travel reimbursements.
• Ensuring invoices have appropriate budget codes
• Collect and process Tuition Assistance (TA) applications, and provide customer service for members in person, on the phone, or email
• Enter student data, update student records and student logs into Shared Tracking Application Resource (STAR) system
• Communicate daily via email and telephone with members and TA staff (including Regional Director) on various issues
• Assist with administrative duties; Outlook scheduling; meetings with group; and handle mail
• Order supplies for upstate regional offices
• Provide customer service with members in person, on the phone, and post-processing of applications
• Meet with Field Coordinator I to improve processing of TA applications
• Perform additional duties and projects as assigned by management

 

Qualifications

 

• High School Diploma or GED required; Associate degree preferred
• Minimum two (2) years administrative experience in a general office environment required
• Intermediate skill level in Microsoft Word and Excel preferred
• Knowledge of tuition assistance rules and policy preferred
• Experience with or knowledge of staff development and retraining theory preferred
• Excellent attention to detail and ability to facilitate multiple activities
• Strong verbal and written communication skills; ability to work both independently and as a team player
• Superb customer service skills and ability to maintain a pleasant attitude and provide excellent service to members and vendors
• Excellent organizational skills with ability to work under deadline pressure
• Ability to travel to various locations in the New York City and Upstate NY area
• Available to work flexible hours including evenings and weekends as needed