Program Aide

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program.  We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs.  The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PROGRAM TEAM

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Pasadena ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants. 

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (amusement parks, museums, services, and more!)
• AFLAC Insurance
• Employee Assistance Program (EAP)
• Employee Referral Bonuses

As our enthusiastic and hardworking Program Aide, you will be responsible for (but not limited to):

1. Perform a variety of clerical work for Rehabilitation Services staff including typing and mailing of correspondence. Greet visitors, beneficiaries, and staff courteously and direct them appropriately. Answer telephone, take messages for Rehabilitation Services staff, answer basic questions about Program, schedule appointments for ARC Administrator and make telephone calls as assigned. Route mail and other correspondence to appropriate personnel.

 2. Processes new beneficiary applications. Assist intake counselor by checking BTS and Megan’s Law, taking photos for badges, and supervising observed urines for applicants of the same gender when necessary. Filling in when Intake Coordinator is out of the office.

3. Prepare and maintain all beneficiary files including regular update of computer database (BITS). Ensure security of beneficiary files and maintain a log of all files checked out for use by staff or interns.

 4. Maintain Transitional Housing files and compile weekly reports.

 5. Process discharge summaries and forward data to appropriate agencies and/or individuals.

 6. Maintain record and data reporting systems.

 7. Operate and maintain office equipment in proper working order. Prepare work orders, supply orders, requests for service, etc. as needed or requested in a timely manner.

 8. Maintain organizational chart and various manuals used by the Rehabilitation Services Department

 9. Prepare and maintain lists for scheduled activities and personnel as needed including Gratuity Lists, Group Rosters, Counseling assignments and schedules, passes etc. as delegated and required.

 10. Assemble and prepare all necessary documents for Weekly Case Conference, prepare agenda for case conference and prepare conference minutes. Attend and take minutes of all Case Conference and Rehabilitation Services Staff meetings. Attend other meetings as requested. Maintain up-to-date conference minutes.

 11. Prepare all reports as required by the Administrator. Assist with program research projects as assigned.

 12. Oversee front desk operations, scheduling of Interns, and ensure posting of daily classes and activities.

 13. Serve as a role model for all beneficiaries regarding behavior in beneficiary care areas.

 14. Assure that safety measures are established and maintained consistent with ARC policy and governmental regulations.

 15. Maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the total program.

 16. Oversee all aspects of beneficiary food stamp application and the processing of cards with bookkeeper. Build a strong relationship with Social Services office. Provide all monthly paperwork required to maintain The Salvation Army Adult Rehabilitation Center’s eligibility to receive food stamps.

 17. Prepare and serve on the Review team for Beneficiary Three and Five-month reviews.

 18. Prepare certificates and awards for Wednesday graduation ceremonies.

 19. Perform