Professional Services Operations Manager

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Summer 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Professional Services Operations Manager with deep experience in Resource Management and. Reporting to the Sr. Director, Customer Success Strategy and Operations, this individual serves as Process Owner to the Professional Services pillar for thought partnership, strategy, planning, analytics, operations, systems, and process improvement. This role's impact is to future-proof the Professional Services organization by designing scalable processes that meet current operational needs, anticipate future needs, find efficiencies and strive to hold leaders accountable to company-wide metrics defined in VMTMs. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As Professional Services Operations Manager, you will:

• Partner with regional professional services leaders to identify and drive process improvements. Ensure successful implementation of new programs through the professional services organization.
• Support practice management and resource management in maximizing available capacity to staff customer engagements:
• Ensure timesheet compliance (completion, approvals)
• Partnership with Professional Services leadership and FP&A leadership maintain services capacity model
• Lead weekly PS Assignment calls
• Assist the team in adhering to strict utilization metrics
• Improve estimates vs. actuals accuracy
• Support the monthly timesheet reconciliation process with Finance
• Own all recurring processes for the Professional Services business, including:
• Weekly production of the Professional Services forecast report including new bookings, renewals, expansion, and attach rate 
• Audits of Salesforce and PSA data to ensure operational excellence in our CRM
• The assignment of internal resources in the PSA and early identification of need for subcontracted resources
• Have awareness and support the subcontractor process as needed as it relates to PS team capacity
• Work with Procurement and Professional Services leadership to create and manage all purchase orders for subcontractors who deliver services to Amplitude customers.
• Ensure accuracy of data, reports, and dashboards to provide data-driven insights on key performance indicators (KPI) and standardized business metrics, including resource management data to aid with revenue and budgetary goals.
• Ensure effective use and adoption of the PSA solution for time tracking and capacity planning across the PS organization including leadership.
• Look for opportunities to incorporate AI and automation into the professional services operational cadence.
• Work with PS leadership to ensure effective use and adoption of the PSA solution for time tracking and capacity planning.
• Actively participate in the end-to-en