Production Support Engineer

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Production Support Engineer to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

JOB SUMMARY

The Production Support Engineer is the critical link between the manufacturing teams, physical product, and the wider Engineering organization, with direct responsibility for assuring translation of identified problems to engineered solutions. Using a broad foundation of engineering knowhow and practical ability, the Production Support Engineer is required to clearly define reported issues, carry out engineering investigations, and stipulate right-sized solutions to ensure timely closure of identified problems. Problem solving is at the core of this role, and associated communication with multi-disciplinary teams is a key requirement.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Serve as the point of contact for the engineering team for assigned internal customers, programs, and products.
• Manage problem reports and structure internal communication with daily cadence for assigned programs and products.
• Provide daily updates on status of problem resolution associated with products, programs, or sub-tasks.
• Working directly with Project Engineers, the Production Support Engineer will feedback to the appropriate functions within the wider Engineering organization through use of problem report data, associated analysis, and concise communication to ensure transfer of lessons learned, directly supporting continuous product improvement.
• Utilize known and prescribed analysis and problem-solving methodology to expedite problem resolution against tight timelines.
• Use Engineering knowledge to translate, define, and analyze problems into technical language to be applied through change management.
• Execute defined changes by applying design, modelling, and drafting skills to assigned change tasks from Project Engineers.
• Manage time and priorities to ensure timely resolution of defined issues to meet internal and external demand.
• Communicate problem resolution verbally and in writing/presentations as appropriate to ensure broad understanding of outputs.
• Use product feedback from internal and external sources to support optimization of designs for manufacture and assembly.
• Provide technical support to internal and external customers and communicate with the wider Engineering team to ensure correct levels of inclusion and oversight.
• Serve as a member of the Material Review Board (MRB) on behalf of Engineering to disposition non-conforming products. .