Production Support Engineer

Production Support Engineer

The Corporate Technology DevOps team is responsible for production support and ownership of critical applications which face off to the Middle Office, Operations, and Treasury teams primarily. These applications contribute to the firm’s PnL calculations, risk management and regulatory reporting.

The Corporate Technology DevOps team will be working very closely with development to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion. This team is also responsible to ensure that the L1 support team is armed with the proper knowledge, tools, and documentation to be able to support the day-to-day issues or alerts which may come up in production.

Principal Responsibilities

• End to end ownership of the production environment

  • Infrastructure management

  • Release planning and deployment

  • Incident and problem management

  • Capacity Planning / BCP Testing

• Build strong relationships with development and end-users/clients

  • Foster the DevOps culture

  • Focus on client service and delivery

• Become the go-to person for your area of responsibility

  • Build subject matter expertise

  • Cross train L1 team and other DevOps teams

Qualifications/Skills Required

• Minimum 5+ years’ experience supporting an enterprise environment

• Background in Computer Science, Electrical Engineering or equivalent

• Must have previous experience supporting business facing applications

• Technical Skills

  • Strong scripting skills (Python, PowerShell, Perl, etc)

    • Python preferred

  • Excellent SQL skills and knowledge of various database systems

    • Must be able to run and understand complex queries

  • Ability to support both Windows and Unix/Linux environments

  • Exposure to the following

    • RabbitMQ

    • Kafka

    • AWS

    • CI/CD

• Soft Skills

  • Strong verbal and written communication skills

    • Able to communicate complex problems

    • Understands how to tailor communication based on the audience

  • Highly analytical with excellent problem solving ability

  • Must have a sense of urgency and strong ownership

  • Self-starter with ability to quickly pick up new concepts and technologies

  • Strong organization and project management skills