Production Implementation Manager

Hi, we're Oscar. We're hiring a Manager to join our Strategic Partnerships team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Implementation Manager will partner with Product, Engineering, Data Science, Marketing, and Design to implement +Oscar's modular solutions, with a near term focus on Campaign Builder. As an Implementation Manager, you will implement net new clients and ongoing programs, supporting the troubleshooting and reporting for existing clients, improving the existing implementation infrastructure and processes, and leading the design of net new processes as demand merits.

Campaign Builder is an engagement and automation platform that enables scalable, personalized interventions and automates workflows to achieve growth, manage risk, improve patient/member outcomes, and improve admin operations. Built for non-technical users, risk-bearing entities can use the tool to build omni-channel "campaigns" that deliver interventions with multiple touch points over time to guide behavior change.

You will report to the VP, Product Solutions.

This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $108,000 - $141,750 per year. The base pay for this role in all other locations is: $97,200 - $127,575 per year. You are also eligible for employee benefits and annual performance bonuses.

Responsibilities

• Partner with Product, Engineering, Operations, Data Science, Sales, and external partners to ensure that client needs are scoped and designed.
• Gather requirements and develop custom technical specifications for campaigns and inbound/outbound data integrations to support client use cases, in partnership with Sales, Product, Data Science, and external clients.
• End-to-end management of the implementation of net new clients and additional campaign launches for existing clients, including data feed set up, configuration, testing, troubleshooting, and client communication.
• Provide post-live monitoring and client support by troubleshooting ongoing issues related to feeds and campaign errors with team members. Manage troubleshooting alongside internal partners and ensure that bugs are being escalated and triaged.
• Develop client implementation strategies with a focus on client satisfaction, speed to go-live, automation, and repeatability.
• Work with Product & Engineering to specify test and acceptance criteria for QA and testing, including documenting the test plan & scenarios.
• Facilitate internal communications around project status and dependencies.
• Create documentation to make processes sustainable and scalable.
• Design and implement processes that help us scale our products.

Qualifications

• 5+ years of Implementation experience
• 3+ years demonstrating strong analytical and problem solving skills
• Experience collaborating with technical teams to implement software solutions
• Experience in the healthcare payer, provider, or similar industry

Bonus Points

• Experience using BigQuery or SQL
• Have used or implemented Marketing or Clinical Automation software

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, paid holidays, paid vacation and sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and re