Production Coordinator

Production Coordinator (Eastern Time Zone or Central Time Zone), Production (Remote) 

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Production Coordinator to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you’ll support our Production team in delivering the quality services and products we’re known for, by monitoring the production department's inbox, and responding to questions from our clients.

Who are you?

We are looking for highly organized individuals who thrive in a busy, fast-paced environment–we know you’ve heard this before, but we’re not kidding. We’re growing–fast–so we’re looking for folks who are excited to match pace and help keep us moving on our current path. If you are ready to hit the ground running and want to have a direct impact on the services we provide to our clients, then this role is for you! 

You will be instrumental in supporting the Production Team, ensuring our team is able to function in a timely and efficient way. Operating with a hospitality mindset, often under pressure, is critical to ensuring our internal and external clients are able to operate at full capacity. 

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Correspond with court reporters and clients to complete post-deposition tasks
• Manage files in preparation for the transcript production process
• Communicate effectively with other teams on Slack
• Have constant communication with the Production team across multiple Slack channels
• Perform data entry across multiple platforms (attention to detail is a must!)
• Carefully handle and manage exhibits for cases–we expect the utmost discretion when it comes to handling sensitive information for our clients
• Develop and collaborate on ideas that help improve the efficiency and workflow of the Production Team
• Attend weekly Zoom meetings to discuss any product, processes, and company-wide updates.
• Be in constant training (since processes change due to product updates)
• Be highly reliable and hold yourself accountable for working in a remote environment
• Have wicked-fast internet speed 
• Be available to work overtime when needed
• Assist the Production Team in additional daily tasks as needed
• Have 1:1 meetings with Team Leads or management bi-weekly/monthly on performance

You’re gonna crush it if

• You’ve got 1+ years of administrative or similar experience; prior court reporting or legal experience is a huge plus! 
• You excel at organizing your daily tasks with impeccable attention to detail and strong critical thinking skills.
• You have excellent written and verbal communication skills and thrive in a digital, dispersed team where keeping everyone informed is key.
• You approach internal and external communication with a high level of professionalism and a hospitable, people-first attitude—we love people, and we hope you do, too.
• You can work independently in a fast-paced, remote environment, picking up new skills and systems quickly.
• You’re motivated to meet goals set by management and hold yourself accountable.
• You’re proactive about asking for clarification when you don’t understand a task or workflow.
• You notify Production leadership when you have the bandwidth to take on additional tasks and are eager to expand your skill set.

Compensation & Benefits

• Salary - $20-23 hourly
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families<