Product Training Manager, CoCounsel

Product Training Manager, CoCounsel

About the role

The manager oversees the AI Product Training team. The manager coordinates with staff from sales, engineering, and product when these teams need assistance vetting new and existing products and models or when clients require deep subject matter expertise to execute use cases and ensures that these tasks are appropriately staffed. They are further responsible for ensuring that customers’ requests for legal research support and CoCounsel instruction are adequately addressed. 

As the Product Training Manager, you will:
Mentor staff to improve the skills necessary to support both CoCounsel customers and colleagues from other departments

Identify areas in which the customer experience can be improved

Promote core objectives of the business, as it relates to growth and innovation, by leveraging the collective legal expertise of staff 

Demonstrate excellent analytical abilities to troubleshoot complex legal and technical issues facing customers using the CoCounsel product

Serve as a role model for members of your team by conducting yourself with integrity and professionalism in all tasks that you perform


About you 

The manager possesses all of the attributes of a Senior AI Product Trainer with 1+ years training for the CoCounsel AI legal tech product suite. In addition, a manager has demonstrated the ability to train and offer coaching to AI Product Trainers so that they may improve their skills. The manager empowers others on their team and is proactive in identifying new opportunities to successfully serve the needs of CoCounsel and its customers. This role also requires a law degree with bar admission in at least one state

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Compensation: $125,000-$145,000 total
Compensation includes base salary and a variable compensation that is directly related to your success

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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation