Product Support Specialist

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

As a Product Support Specialist, you’ll be the voice of the customer within Panduit, working across teams to swiftly address customer needs. Your mission: deliver seamless, proactive solutions and transparent communication to ensure an exceptional customer experience! Key responsibilities include engaging with customers, providing product consultation pre-and post-sale, and managing key information to drive efficiency. This role will give you the chance to work with a wide range of Panduit products and offers plenty of room to grow your career!

What You Will Do 

• Handle technical customer requests by email and phone.
• Resolve customer issues by leveraging deep product knowledge and competitor insights.
• Collaborate with global peers and product management ensuring timely, effective resolutions.
• Manage and organize large datasets for self-service product portals.
• Build strong relationships with account teams and partner tiers to support sales needs.

What You Will Bring 

• Education: Bachelor’s degree in business, marketing, or engineering; or relevant equivalent experience in lieu of degree.
• Experience: 2-4 years in a customer service or product support role.  
• Aptitude: Strong customer focus and eagerness to learn new technical concepts.  

What We Can Offer You 

• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. 
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community. 
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career. 
• Parental Leave: Because we care about your family and your future. 

Compensation: The expected base pay range for this role is $22 - $26 an hour. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.  

Making the connections that matter.  Join us and apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. 

Work Shift 

Day (United States of America)