Product Support Representative III
FISAbout the role
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
About the team
FIS Securities Finance Suite provides a holistic set of products and services that addresses the needs of the financing market. Our products levels the siloes and eliminates redundant, inefficient processes so you can maximize top line returns. With a global platform and a real-time view, you can efficiently utilize and optimize inventory across the firm to monetize your assets, make more informed trading decisions and manage collateral more effectively helping clients guard against regulatory risk by eliminating manual processes and errors through increased automation and connectivity.
This team is a collection of highly specialized, self-motivated and collaborative professionals spanning a range of functional & technical disciplines: software development, data researchers, market & application specialists and product support & management.
What you will be doing
Provide product support to FIS clients by resolving incoming inquiries
Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
Document customer information and recurring technical issues to support product quality programs and product development
Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues.
What you bring
Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience.
Relevant experience in application technical support.
Knowledge of and strong interest in financial markets (Securities Finance), is a plus.
Knowledge in any of the following: programming, business analysis or implementation of software products, is a plus.
Self-starter who is able to work individually with minimum guidance in challenging environments.
Excellence in managing customer relationships.
Excellent written, verbal, and inter-personal communication skills
Analytical and problem-solving skills.
Organizational and time management skills required.
Team player and willing to progress in a rapidly changing environment.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Competitive salary and attractive benefits
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants wi
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