Become a part of our caring community and help us put health first
 

Humana: A Fortune 100 Healthcare Company

Humana is a publicly traded, Fortune 100 health benefits company with a long history of successful innovation and reinvention. It has transformed itself from the largest US nursing home company in the 60’s, to the largest US hospital corporation in the 80’s, to a leading health benefits company beginning in the 90’s. Today, Humana is a leader in consumer-focused health solutions and is one of the largest health benefits organizations in the country.

Consumer Segment Team

Identifying and delivering new avenues of growth is a critical company priority. The Consumer Segment team is an entrepreneurial, multi-functional team within Humana’s Business Growth organization. The team is focused on driving industry leading membership growth, retention, and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments. These include established segments such as Dual Eligibles, Veterans, Multi-Cultural populations, and newly identified segments.

Job Description

Humana is seeking a Product Strategy Lead with meaningful strategy and product development experience to lead customer segment growth strategies. Leveraging consumer insights and data, you’ll support the creation and delivery of multiple high impact strategic initiatives with Humana products and services to optimize membership growth, experience, and outcomes.  You’ll work with cross-functional partners across product, marketing, sales, member experience and clinical to drive the evolution of data driven insights and our segment value proposition. Throughout the annual business cycle, you will champion the needs of your customer segment and convey new strategies and progress to senior leaders across the enterprise.  Tactically, you will partner with the Director of Strategy Advancement to set segment specific OKRs and then drive progress with a cross-functional team.

Key Responsibilities Include:

• Leading development on a customer segment strategy spanning product, marketing, sales, experience and clinical

• Setting measurable OKRs for the customer segment team and supporting cross-functional partners

• Shaping high quality analyses and deliverables that clearly frame objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations

• Developing a hypothesis to be validated or refined through targeted research and analysis; overseeing industry, competitor, and financial analyses to support segment strategies

• Conducting interviews, working sessions, and report-outs with leaders across the company and preparing executive presentations

• Managing a portfolio of strategy projects and pilots designed to improve consumer health outcomes

• Working collaboratively with fellow team members and leaders across the company

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s Degree

• At least 5 years of product experience in strategy and implementation

• Experience in data analytics; possess a strong data-driven approach and think creatively to best distinguish and grow membership

• Experience driving initiatives to identify key audience growth opportunities

• Ability to build and share presentations that communicate performance and recommendations to stakeholders

• Strong project management skills to meet with cross-channel partners and advise on opportunities

• Proficient with Microsoft Office Products (Word, Excel, and PowerPoint)

Preferred Qualifications

• MBA or other relevant Master's level degree

• Management consulting background

• Experience with Medicare Advantage​

Additional Information

• Flexibility with remote work location

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment app