Product Specialist II

The Product Specialist II is an Air Traffic Control (ATC) Subject Matter Expert who is expected to be well-rounded in their knowledge of all Adacel products to facilitate the support, training, testing and validation of the systems. S/he will be assigned to either the Customer Support and Training track or the System Validation Testing track.

Application of SME Knowledge:      

Product Validation and Design Input

Products:

Comprehensive Product Knowledge

Level of Communication:

Inter-Team

Process:

Process Improvement Input

Employee Development:

Personal Professional Development

Project Role:     

Input throughout the Software Development Lifecycle

Essential Duties and Responsibilities:

• Coordinates with the Lead, Product Specialist and the Manager, Operational Support Services on work status and scheduling to ensure that work is completed in a timely and efficient manner.
• Maintains files in compliance with Quality Assurance and ISO requirements.
• Assists with documentation of product features, internal process documents and reports.
• Reviews and modifies content located in Adacel’s knowledge base software.
• May be required to perform the following Testing duties and responsibilities:
  • Working in close collaboration with the Engineering development team to perform Software and System implementation and verification testing.
  • Assisting with System and Software Requirements definition and review.
  • Creating detailed Test verification specifications and tracing test cases to System and Software.
  • Assisting with the implementation and configuration of Test Automation or Infrastructure initiatives.
• Performs other duties as assigned by Supervisor.

Customer Support and Training Track

• Answers incoming Help Desk calls.
• Assists customers with the resolution of issues relating to system use, scenario creation, simulator performance, configuration and utilization.  This includes:
  • Troubleshooting, isolating, and resolving issues.
  • Coordinating hardware shipments with the Logistics department.
  • Tracking hardware that has been shipped.
  • Utilizing product testbeds for issue replication and analysis.

• Performs Field Service Representative (FSR) duties on customer sites when FSR’s are not available. This includes:
  • Operating the MaxSim Simulator.
  • Maintaining the Simulator and resolving issues within the Simulator.
  • Performing Remote Pilot Operator (RPO) duties.
  • Developing MaxSim Simulator Playing Areas and Scenarios.
• Works with the Point of Contact at various sites to coordinate site surveys to gather airport environment/operations data.
• Defines and constructs the simulation environment using simulator tools, product knowledge and Air Traffic Control subject knowledge.
• Performs product training for customers and Adacel employees.
• Prepares and delivers the training syllabus and materials for training sessions.
• Prepares for and participates in the installation and Site Acceptance Tests of customer systems.

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