Product Specialist, Grain Operations

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

Position Summary
DTN is seeking a Product Specialist, Grain Operations to join our Customer Enablement organization and serve as a front-line subject matter expert supporting customers using DTN's grain ERP solutions. In this role, you will deliver timely, solutions-oriented technical support while leveraging your grain industry expertise to help customers maximize the value of DTN’s software.

The ideal candidate combines hands-on grain operations knowledge with strong customer service and problem-solving skills. You will work closely with customers and cross-functional teams to troubleshoot issues, improve workflows, and contribute to the ongoing success of DTN’s grain technology solutions.

What You Will Be Responsible For

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform
• Resolve complex customer issues while serving as a knowledge resource for peers and team members
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

What You Will Bring to the Position

• Working knowledge of grain operations, workflows, and terminology, including hedging, merchandising, scale operations, ticketing, settlements, and grain accounting
• Previous customer support, software support, or help desk experience with a demonstrated ability to resolve technical issues
• Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical users
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities independently while collaborating effectively across cross-functional teams
• Customer-focused mindset with a passion for delivering exceptional service and support

What Will Make You Stand Out

• Experience supporting ERP software within the agriculture or agribusiness industry
• Familiarity with ticketing systems and customer support documentation tools
• Experience with ERP configuration, implementation, or data troubleshooting
• Prior experience supporting grain elevators, cooperatives, processors, or grain merchandising organizations

What You Can Expect from DTN

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Compensation
The targeted hiring base pay range for this position is between $21.00 hourly and $27.00 hourly. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with perfor