Product Solutions Architect 3, RUM (New York)

The Technical Solutions team are Datadog’s in-house product subject matter experts. We enable Datadog's worldwide growth by accelerating adoption of our services by addressing customers’ problems, partnering with internal teams, and deep subject matter expertise. We think strategically about how to solve customers’ business problems and then dive deep to create technical solutions, motivate and mobilize resources, and deliver results. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a fast growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

Datadog is the essential monitoring and security platform for cloud applications. Customers use Datadog to break down silos within their organization and have a single pane of glass to observe their cloud environments, enabling them to secure their systems, avoid downtime, and ensure their end customers are getting the best user experience. As a Product Solutions Architect for Real User Monitoring, you will have two broad areas of responsibility. First, you will play an important role as an advocate for RUM technologies with Datadog’s field and partners team and help with the enablement of Datadog products with these go-to-market teams. Second, you’ll understand how customers manage their end user applications, which services and platforms they use and the observability challenges they face, to help our product teams by eliminating possible adoption bottlenecks, solving for use case gaps between products, and improving our overall processes to expand the RUM product’s market share.   

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Architect adoption journeys for high profile customers and assist with generating the matching documentation
• Deeply understand customers’ users behavior, their challenges around observability, and use your subject market expertise to help customers build the right Datadog architecture to monitor and observe their web and mobile applications 
• Ease and accelate product adoption by analyzing existing customer usage and deployment patterns
• Guide our customers in adopting best practices in using Datadog for their RUM and Session Replay observability needs and ensure adoption of Datadog services across their organizations.
• Educate customers on Datadog’s value proposition, conduct training sessions to transfer knowledge to customers considering or already using Datadog, and participate in deep architectural discussions with customers on how Datadog can help with observability challenges
• Build world class training material, solution briefs, blogs, documentation and webinar content for the wider Datadog field technical teams and help enable them on the latest product offerings.
• Prototype and  test integrations with CMS, CRD and other external app platforms 
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Cloud Integrations and Infrastructure product family.
• Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience and observations.

Who You Are:

• 5+ years of experience with mobile or web application application development 
• %+ years experience with one or more - JavaScript, REACT, Android, iOS, …
• Experience in developing technical solutions such as infrastructure architecture, containerization and modern application design pattern, and communicating architecture trade-offs to customers
• Experience with languages like Python and Golang, in creating API. crawlers and integrations.
• Able to adapt to new technologies, learn quickly, and manage high ambiguity.
• Strong verbal and written communications skills are a must
• Comfortable discussing complex technical details with a room full of engineers as well as with briefing executives or non-technical personas
• Constantly finding new and unique solutions to solving hard problems.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 40% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onb