Product Quality Assurance Associate

About Narmi:

Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.

About the Role and Team:

As a Product Quality Assurance Associate, you’ll play a critical role in maintaining and elevating the quality of Narmi’s products as we continue to scale. This is a hands-on, execution-focused role for someone who thrives in the details, takes pride in well-structured testing, and is comfortable being in the QA trenches day-to-day.
You’ll work closely with Product, Engineering, Design, Customer Success and external QA vendors to ensure new and existing features are thoroughly tested, release-ready, and dependable for our customers. Beyond executing tests, you’ll help develop test plans, support vendor enablement, and contribute thoughtful feedback to continuously improve our QA processes.
This role requires strong ownership, comfort juggling multiple requests, and confidence speaking up when quality or customer impact is at risk.

At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:

High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.

What you'll do:

Quality Assurance Execution & Test Planning

• Execute and develop rigorous manual testing strategies across new features, enhancements, and regression cycles with extreme attention to detail.
• Develop and maintain test plans for new feature releases, ensuring clear coverage, traceability, and readiness ahead of launch.
• Support ad hoc testing requests from Product, Engineering, and Customer-facing teams as priorities shift.
• Validate fixes for high-priority bugs and confirm resolution prior to release.

Vendor Collaboration & Enablement

• Partner with external QA vendors (manual and automation) to enable them on Narmi’s products, testing expectations, and workflows.
• Review vendor-executed test results for completeness, accuracy, and signal quality.
• Act as a point of coordination to ensure vendor testing aligns with internal standards and release timelines.

Release & Stakeholder Partnership

• Collaborate with Engineering, Product, and Design (EPD) stakeholders throughout the development and release cycle.
• Serve as a dependable voice of quality throughout the Software Development Life Cycle (SDLC).
• Communicate testing status, risks, and findings clearly and proactively to stakeholders.

Process Adherence & Improvement

• Follow established Product QA processes, tooling, and documentation standards.
• Identify gaps, inefficiencies, or opportunities for improvement and propose changes with clear reasoning and documentation.
• Help ensure QA practices scale effectively as product complexity and release volume increase.

What you'll bring:

• Experience in manual QA testing within a SaaS or product-led environment.
• Familiarity with test planning, defect tracking, and release validation.
• Working knowledge of QA best practices and protocols, including both manual and automated testing methodologies.
• Comfort collaborating across multiple stakeholders and managing competing priorities.
• Strong communication skills and confidence speaking up when something doesn’t look right.
• Exceptional attention to detail and pride in high-quality execution.
• Willingness to learn, ask questions, and continuously grow QA expertise.
• Nice to have
• Experience collaborating with external Q