Working at Citi

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make an impact. We value our talented employees and strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

Introduction to TTS and Platforms & Data Services

Citi Treasury and Trade Solutions (TTS) is a business unit of Citi's Services business. We are the leading provider of integrated cash management and trade solutions for multinational corporations, financial institutions, and the public sector around the world. TTS is one of the most networked businesses in Citi, with clients increasingly leaning towards centralizing their buying decisions.

Platforms & Data Services vertical is a key strength and differentiator for TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking by developing best-in-class digital capabilities for clients across both traditional and new-age industry segments. Delivery of integration solutions with a very fast time to market is an essential part of this seamless experience. This group is strategically important for TTS in a dynamic and high-growth region.

Job Description

The Head of Digital Platforms Product for LATAM is a strategic and highly visible role in the LATAM Platforms and Data Services team. This leadership position is responsible for shaping the future of Citi's Corporate-to-Bank Connectivity propositions for clients across the cluster, spanning corporations undergoing digital transformation, digital native e-commerce companies, and emerging players in new-age industries such as FinTech, EduTech, Gaming-Entertainment, and HealthTech.

This role requires a client-obsessed product leader to drive the product strategy for the complete suite of online banking channels and digital platforms in line with the global strategic roadmap. You will be instrumental in enabling digital commerce at pace and building scalable solutions, ensuring an excellent user experience for the end-product and an exceptional developer experience during the integration phase. This involves providing advisory, consulting, and co-creating with clients to leverage Citi's connectivity solutions as "building blocks" to solve business challenges, driving operational efficiency and business growth.

You will lead and manage the process for evaluating and optimizing digital banking delivery and effectiveness across multiple client segments, including large and mid-size Corporates, New Digital Native clients, Public sector clients, Commercial Banking clients, and Financial Institutions. A deep understanding of market trends, strong empathy for clients and developers, and the ability to make sound product prioritization decisions will position you for success.

Key Responsibilities

• Lead the product strategy for the complete suite of Digital Banking platforms (CitiConnect, CitiDirect and Citi Manager) in line with the global strategic roadmap to provide a best-in-class client experience across TTS products.
• Collaborate with sales partners in defining appropriate client connectivity-based solutions in line with the evolving business models for clients.
• Drive adoption of the CitiConnect & CitiDirect product suite, including executing product readiness and launches, self-service initiatives, driving client adoption, and supporting sales engagements and client RFPs.
• Define and communicate the strategic roadmap and value proposition clearly with clients, our sales teams, and partners on an ongoing basis.
• Analyze and anticipate future regulatory requirements in the cluster based on developments in other regions as well as the roadmap laid out by local regulators in the cluster.
• Work through the complexity of delivering consistent and hyper-simplified user and developer experience across Citi's global network, cutting across a multitude of product lines, client segments, and user personas.
• Champion thought leadership as the main SME for the CitiConnect & CitiDirect capabilities in Treasury and Trade Solutions in the cluster and at industry forums.
• Gather competitive intelligence with periodic reviews and translate into relevant connectivity capabilities as part of the omni-channel strategy for Digital Platforms.

People Management / Risk and Controls

• Create a high performing team; Establish and maintain optimal organizational structure.
• Establish a dynamic communication process between the region t