Product Owner

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

A Product Owner creates the product roadmap and defines the strategic vision for their team based on the overall organization’s vision. They have a deep understanding of the financial industry, an interest in technology, and are able to advocate for user needs.

A Product Owner demonstrates strategic thinking and manages dependencies with other teams while identifying, building, and managing strategic partnerships with various stakeholders. They work closely within their team to ensure feedback is translated into new developments. Product Owners will be accountable for specific journey OKRs based on the squad’s mission which focuses on Risk and Compliance. This role is aligned with the new Digital Enterprise model.

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What will you do?

• Set ambitious and clear product vision and communicate vision effectively to stakeholders, the team, and the organization
• Collaborate with stakeholders to ensure digital vision and products align within team strategy and requirements
• Work closely with business leaders to establish each product’s business value, and support messaging, communication and customer outreach as necessary
• Prioritize and manage items in the backlog and maintain a backlog 3 to 4 sprints ahead of the team
• Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for their team
• Determine end-to-end team output strategy from inception to production
• Facilitate release planning with stakeholders as well as regular demos
• Integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer-driven design

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What do you need to succeed?
Domain Expertise

• Proven knowledge of call centre space
• Demonstrates knowledge of technology or ability to learn about technology, digital products ( experience working on technical products is considered an asset)
• Strong collaborator with cross-functional teams from technology, design, business, and operations
• Agile Experience
• Experienced in facilitating Agile ceremonies, managing a backlog/release plan, tracking team level metrics, removing blockers

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Individual Skills

• Ability to manage and lead the team to push the solution forwards
• Strong communication skills with comfort speaking with business stakeholders and influencing others
• Ability to navigate the organization at a senior level
• Ability collaborate & make decisions with squad Technical Lead
• Skilled in handling change management
• Passion to challenge the status quo, find new solutions and drive out-of-the-box ideas
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn, pushing teams to do the same
• Encourages an experimental mindset to drive innovation

Requirements:

• Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting).

What’s in it for you?

• An environment of continuous learning and improvement
• A friendly and inclusive culture
• A collaborative and interactive team environment
• Being part of our journey in developing the next greatest experience
• Working together, sharing common values and encouraging growth & achievement

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all