Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

How the Product Owner contributes to the department:

• Drives collaboration, adoption of best practices, and ensures mission critical programs are effectively executed across Global Customer Services (GCS).

• Team leader responsible for prioritizing and evaluative work generated by the agile development team to ensure the continuous delivery of high-value features and functionality of GCS products and services.  

• Partners with the Technical Product Manager on stakeholder customer success management

• Provides end-to-end program leadership and oversight through the entire project life cycle – requirements gathering, work prioritization, development, testing, launch and post-live support.

• Core Technologies: Salesforce – Sales, Service, Field Service & Community clouds, SAP – ECC/CRM

Job responsibilities:

• Partners with the Technical Product Manager on analyzing stakeholder needs and aligning the product roadmap with strategic business goals and objectives

• Translates Epics & Features into detailed User Stories – maps the value proposition (value statement) back to the high-level requirements and defines story acceptance criteria

• Defines sprint objectives via continuous prioritization of stories in the product backlog

• Responsible for the entire life cycle of a User Story (creation, refinement, estimation, implementation, delivery)

• Leads Sprint Reviews & Demos and can clearly communicate value delivery to stakeholders

• Lead Solution Design Sessions with business, development, and testing resources to refine technical story requirements & considerations

• Owns technical documentation including release notes, requirement specs, technical project status and risks

• Accountable for the execution and continuous improvement of the agile team.

• Reviews and publishes Knowledge Articles

• Anticipates customer/stakeholder needs at the story-level

• Primary communicator and link between stakeholders and teams for User Stories (prioritization & execution)

• Ensures there is buy-in from stakeholders on all story requirements and acceptance criteria

Soft Skills Requirements

• Effective verbal and written professional communication skills to different audiences

• Excellent listening skills, takes direction easily and accountable in all responsibilities

• Strong attention to detail, with a proactive approach to managing workload and tasks

• Knowledge seeker, with growth and continuous improvement mindset

• Take initiative, are a self-starter and take ownership

• Ability to critically think, be a team player and show up ready to jump in when needed

• Early adopter of technology, with ability to learn and adapt efficiently and effectively

• Knowledge of industry-recognized project management methodologies

• Effectively navigates matrixed structure to meet deliverables and build relationships

• Extremely organized with great attention to detail

Hard Skills Requirements

• Ability to pivot and adapt to support changing business priorities.

• Partner with Sourcing and IT on Vendor Management

• Ability to provide a high-level demo of new and existing technology for specific functional area of GCS

• Ability to have high level technical discussion of the functionality for specific functional area of GCS

• Ability to concurrently manage multiple projects

• People management with direct and non-direct staff

• Ability to delegate and follow up

• Ability to look at all options to remove roadblocks

• Ability to communicate to all levels of stakeholders including senior management

• Ability to orga