Product Operations Specialist

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. 

We’re looking for an enthusiastic and adaptable Product Operations Specialist to join our team and help us support and continuously improve Product Operations processes and features on Muck Rack.

As our Product Operations Specialist, your mission will be to contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap, and supporting the processes that help the product and engineering teams work more efficiently. This is a great opportunity for someone who is excited about collaborating with teammates, shipping products that delight our users around the world, evolving in the ever-changing media landscape, directly contributing to our company’s growth, and wants to make a meaningful impact from day one. 

What you’ll do:

• Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems
• Partner closely with the Customer Support team to diagnose and see through resolution for User Issues
• Proactively communicate ongoing issues for maximum visibility across GTM teams
• Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to  relevant teams to inform the direction and understanding of key features
• Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders
• Compile reports on recent feature requests and upcoming launches to share with internal stakeholders
• Build and iterate on systems that inform the product team of feature improvements, bugs, and overall Quality Assurance
• Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams

How success will be measured in this role:

• Ability to effectively resolve user issues as they arise
  
• Ability to swiftly escalate performance issues to correct Engineering and on-call squads
  
• Ability to find gaps or redundancies in our processes and propose or contribute to solutions
  
• This role is execution-focused, with an emphasis on learning Muck Rack’s platforms, workflows, and escalation paths during the first several months.
  

If the details below describe you, you could be a great fit for this role:

• 1-2 years of project management, operations or product management experience, preferably in software development
• Experience with project management and workflow tools like Shortcut, Productboard, and Slack
• Experience with production support and queue monitoring tools like Datadog, Grafana, PagerDuty
• Comfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office
• Awareness of business models and pricing strategy as it relates to feature development
• Familiarity with agile, waterfall and similar product management methodologies
• Experience with QA and logging/tracking bugs for our Product and Engineering teams
• Ability to collaborate with remote teams
• Experience with SQL and platforms like Redash is a plus, but not required

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Peer interviews with future teammates
• Final call(s) with executive team member(s) 

Salary

For roles based in Europe, we offer a competitive salary range aligned with local market value.

• The base salary for this role in the UK is between £55,000 - 64,000