Product Operations Manager

As Lendio's Product organization continues to scale, this role will build the operational foundation that enables product managers to plan, prioritize, and ship effectively. You'll design roadmap planning processes, establish capacity planning frameworks, and create the tools and systems product managers need to make data-driven decisions and deliver on commitments. You'll work closely with Product Managers to streamline their workflows and partner with Product Marketing to ensure seamless release coordination and go-to-market execution.

This Product Operations Manager role establishes the foundation that enables predictable delivery and PM efficiency. As we mature, we'll strategically add specialists based on clear hiring triggers, ensuring each ops investment delivers measurable ROI.

The 3 Core Responsibilities

1. Diagnose: Understand our biggest pain points in product (40% of time)

What you'll do:

• Map product development workflows from ideation through roadmap planning to release

• Document current-state roadmapping, prioritization, and release planning processes

• Maintain customer journey mapping documentation showing which product teams own which customer touchpoints (shared with Product Marketing for GTM planning)

• Create frameworks for roadmap planning, feature intake, and prioritization processes

• Document product manager workflows and tooling ecosystem

2. Transform: Eliminate friction & build better experiences (60% of time)

(Ideation → Plan)

What you'll do:

• Lead discovery sessions with Product Managers to identify planning bottlenecks, prioritization challenges, and tool gaps

• Analyze roadmap planning inefficiencies and capacity mismatches affecting PM productivity

• Build business cases for product operations improvements:

  • Quantify time product managers spend on manual roadmap updates, stakeholder reporting, and status tracking

  • Calculate time savings from improved intake processes and prioritization frameworks

  • Assess impact of better capacity planning on delivery predictability

• Design product intake and prioritization frameworks:

  • Partner with Product Managers to create scoring models for feature requests aligned to business objectives

  • Work with Product Marketing to integrate market insights and competitive intelligence into prioritization criteria

  • Establish capacity planning models that account for team velocity and technical constraints

  • Build roadmap visualization and communication tools that serve both internal teams and external stakeholders

• Develop resource capacity planning frameworks:

  • Collaborate with Product Managers to model team capacity across squads/pods

  • Create allocation frameworks for balancing new features vs. tech debt vs. maintenance

  • Build scenario planning tools for roadmap tradeoff decisions

  • Help PMs forecast resource needs for upcoming initiatives

• Partner with Product Leadership to define success metrics for product operations (delivery predictability, roadmap accuracy, PM efficiency)

• Assess and recommend product management tools (roadmapping, prioritization, analytics) and train PMs on adoption

(Build → Launch)

What you'll do:

• Implement structured intake and prioritization processes for feature requests and roadmaps from internal customers/stakeholders

• Partner with Product Marketing on release coordination:

  • Establish launch tiers and release readiness criteria

  • Create GTM planning timelines that align product delivery with marketing campaigns

  • Build release communication frameworks ensuring Product and Marketing are synchronized

  • Coordinate beta programs and customer feedback loops between Product and Marketing

Key Relationships & Collaboration Model

With Product Managers:

• Enable PMs with tools, frameworks, and training to increase their effectiveness

• Remove operational blockers so PMs can focus on strategy and custom