Product Operations Manager

Your Title:  Product Operations Manager

Job Location: WCO

Our Department: Product Management | AECO Platform

Overview:

Trimble is an industrial technology company. Trimble® industrial technology solutions connect the physical and digital worlds to help solve complex industry challenges around the world. In support of Trimble’s Connect and Scale strategy and the Trimble Connected Construction, Trimble Connect connects the right people to the right data at the right time - enabling informed decision making and enhancing project efficiency in support of open and efficient collaboration. Trimble Connect sits at a critical juncture where we are looking to operationalize the product and systems around it at scale,

About The Role: 

As a Product Operations Manager, you will play a critical role in ensuring seamless alignment between product management, engineering, customer support, and GTM teams in a fast-paced SaaS environment. This individual contributor role focuses on improving product delivery processes, supporting product launches, gathering feedback, and maintaining a high standard of operational excellence across the product lifecycle and working with customer success and support organizations to improve customer experience.. Your responsibilities will be across three key themes - Customer-centric Impact, Flawless Execution, and Seamless Communication.

The Product Operations Manager will strategize and execute on projects and process improvements across products. The Product Operations Manager improves processes, enabling teams to focus on key initiatives.

What You'll Do

Customer-centric Impact

• Collecting, analyzing, and synthesizing customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap

• Identifying areas where team effort doesn't align with the core business strategy and customer needs

• Segmenting user data and extracting insights from analysis

• Reviewing end-to-end customer product experience.

Flawless Execution

• Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.

• Building (or re-engineering) processes for repeatable, critical tasks

• Developing and documenting the norms and standards for tool use within product management

• Coordinating critical aspects of product launch

• Acting as a data steward for product management data, owning cleanliness, integrity, and data gap resolution

• Owning insights and processes for team experiments

• Develop, own and maintain the short- and long-term product roadmap to align with the central Digital Transformation efforts

• Working with Support to drive case deflection and improve overall Support processes including implementing an AI support bot for Connect

• Migrating Support content to the new Help Center

• Migrating the Community to a new platform

Seamless Communication

• Serve as a central point of contact for product-related operational updates, ensuring relevant teams are informed and aligned on priorities, timelines, and dependencies.

• Establish and maintain feedback loops with Customer Success, Sales, and Support teams to identify and prioritize customer needs, pain points, and product improvement opportunities

• Helping shape communication about product strategy for each audience and class of internal stakeholders

• Scaling product knowledge across the organization

• Coordinating with product marketing and sales

About You

• Experience: 5+ years in a Product Operations, Project Management, GTM strategy or related role in a SaaS company.

• Skills: Strong organizational and communication skills, with an ability to manage complex cross-functional projects in a dynamic environment.

• Technical Proficiency: Familiarity with product management and data tools (e.g., JIRA, AHA or other analytics and project management software).

• Analytical Mindset: Proven ability to leverage data for insights, with experience in creating reports and dashboards to driv