Product Operations Manager

Product Operations Manager
StubHub is looking for a Product Operations Manager to join our Seller Experience team. The Seller Experience team is responsible for the end-to-end product experience for all our sellers that come through our web, API and mobile platforms.  
The team sits at the forefront of fulfilling StubHub’s mission to become the go-to destination for accessing global live events by directly impacting the product that millions of fans interact with every day.  
In this role, you will work closely with world-class engineers, product managers and data scientists. 

What you'll do:

• Work with various operational teams to unblock product development and rollout, but also adapt our global products to local contexts 
• Own the entire go-to-market strategy and execution for the various products we launch. 
• Help product teams understand business insights and design scaled processes that let teams hear and dive into the voice of the customer 
• Drive the program management of highly complex areas that require many collaborators to work in concert to achieve a business result, including marketing, legal, finance, customer support, operations, sales, business development and many more 

We would like to see:

• 5+ years' experience driving successful programs and bringing clarity to complex areas of collaboration, areas that ideally have a heavy product footprint 
• Technical savviness. While a technical background is not expected, you should be comfortable with technical topics and able to discuss them with both technical and non-technical audiences 
• Excellent communication. You can inform, educate, influence and persuade at various levels of the organization, both in written and verbal form 
• Attention to detail. The ability to obsess over every single part of a process, at scale 
• Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our user's and partner’s problems 

About us:
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.