Product Operations Coordinator

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 307

Pay Range: $66,300.00 - $99,500.00

Job Description

Reporting to the Senior Manager of Product Design and Development, the Product Operations Coordinator (POC) is responsible for collaborating with leadership to implement and document instructional and assessment technology solutions, processes, and best practices for the WGU Academy Design and Development team. The POC collaborates and communicates cross-functionally to help the team define, document, and implement effective services, programs, and initiatives. The POC empowers Academy by improving organizational processes by finding and removing our inefficiencies to achieve better results with our services, programs, and initiatives that allows Academy to improve customer and student outcomes. The ability to build and manage positive working relationships with colleagues and leaders at all levels and across the university will be critical to success in this position.

Essential Functions and Responsibilities:

• Contributes to a cross-functional, agile team by coordinating and documenting the updating and launching of courses and assessments on the Academy 2.0 platform
• Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders.
• Leads cross-functional working groups to implement and support new services, programs, and/or initiatives.
• Standardizes documentation of process and procedures for UAT, release plans and release notes, experiment findings, internal program, service or course announcement materials
• Empathizes with adult learners, under-served populations, and student body and supportsexperiences accordingly.
• Maintains standard templates and frameworks for communication and supporting program or service processes and practices.
• Updates program and course resources index and archives of the Academy organization.
• Partners with project managers to ensure process alignment that enables value delivery
• Provides tier 2 support for implemented technologies
• Participate in cross-university coordination with key stakeholders in the launch and maintenance of programs and courses.
• Assists with product release strategies, ensuring the readiness of the various business partners
• Manages expectations by understanding when initiatives are at risk and proactively communicating with stakeholders
• Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and work with stakeholders and end users to coordinate user acceptance testing activities
• Performs other related duties as assigned

Knowledge, Skill and Abilities:

• Excellent project management skills
• Models leadership and professionalism
• Ability to plan, organize, and manage strategic initiatives
• Strong analytical, problem-solving, and decision-making skills
• Demonstrated ability to support, coach and provide feedback to others
• Strong organizational skills with a high attention to detail
• Effective listening skills and ability to adapt well and willingly in an environment of change
• Ability to analyze operations, processes, systems and identify process improvement opportunities
• Experience creating documentation and communication standards and frameworks
• Strong communication skills, including the ability to translate between technical and nontechnical partners.
• Awareness of