Product Operations Analyst

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Please note: You MUST CURRENTLY reside within a commutable distance to Los Angeles to be considered for this position

Fastly is looking for a fast on your feet, detail oriented Product Operations Analyst to drive execution of critical business operations across product development, engineering and services. This role will partner with leadership in Product, Engineering, Program Management, Marketing, Customer Success, Sales, Finance and others to develop processes, execute key operational cadences, and drive successful business outcomes. This is a new and growing department at Fastly so this is a great opportunity for you to have a significant impact on our product operations practices and processes.

If you excel at understanding business objectives and executing operations to enable teams to deliver products that delight customers, you’ll thrive at Fastly. This role will be responsible for driving product, financial, and technical processes which, married with data and analytics across the company, will build transparency within the organization and enable informed prioritization decisions. 

You will be a leader at Fastly. You will engage teams to make our products, platform, and tools more powerful and more useful to our customers. You will be relied upon by a wide array of individuals and teams across Fastly. The cadences you lead and the data you create will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

This is a role which has an impact on a large number of human lives. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. We are a global, distributed team with the dedication and tools in place to make it work.

What You'll Do:

• You will manage multiple key cross-organization processes including Product Lifecycle, Product Roadmap, Go-To-Market,  software capitalization, and others
• Work closely with cross-functional resources as primary point of contact to improve communications, enhance visibility, and measure results of different product portfolios
• Work with teams to develop common tools for Fastly’s product lifecycle, processes, and dashboards
• Partner with key cross-functional resources to continually find and implement process improvements
• Instill discipline and consistency within the Product and Engineering teams in terms of operational methodologies and documentation working with Senior Director & VP level resources
• Ensure timely updates on KPIs from teams including product adoption, delivery quality, and platform health

What We're Looking For:

We’re looking for the type of person who thrives on bringing clarity and structure to ambiguity while collaborating with others on the best path forward. You focus on results and outcome, not simply process for the sake of process, have a strong bias for action and incremental improvements and are comfortable juggling multiple priorities in a change-heavy environment. 

• You have at least 3 years of experience in Business Operations, Product Development & Launch, Data Analytics, and other key functions including business process improvement, and executive dashboarding
• Experience working with distributed teams and remote working environments
• Demonstrated ability to lead team initiatives by influence

Work Hours: 

This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA
• Los Angeles, CA
• Denver, CO
• New York City, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

This position may require travel as required by your role or requested by your manager.

Salary:

The estimated salary range for this position is $97,070 to $142,750.

Starting salary may vary