Product Manager (Voice)

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are looking for a Product Manager to join our growing team! In this role, you will play a critical role within our Brightspeed Business Product Team, leading the development, launch and lifecycle management of data and voice products for SMB, Mid-Market, Enterprise and Wholesale customers. You will report directly to the Director, Product Development. You must have a proven track record for launching and managing the entire lifecycle of different products in the US market, maintaining a high level of ownership and accountability across the whole product lifecycle process (end to end).

Product Strategy and Vision:

• Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends.
• Conduct thorough market research, competitive analysis, and internal/external interviews to identify new product opportunities and enhance existing offerings.
• Develop compelling business cases for new initiatives, including market sizing, financial projections, and go-to-market strategies.

Product Development and Lifecycle Management:

• Lead the product development process from ideation to launch, collaborating with engineering, IT, marketing, operations, sales and support teams.
• Translate customer needs and business requirements into detailed user stories and acceptance criteria for development teams.
• Manage the product backlog, prioritizing features and initiatives to maximize value and align with strategic goals.
• Monitor product performance post-launch, using key metrics (e.g., adoption rates, NPS, revenue, churn) to drive continuous improvement and future iterations.
• Manage the full product lifecycle, including sunsetting legacy products and managing transitions.
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.

Cross-Functional Collaboration:

• Serve as the internal and external product champion, evangelizing the product and its value proposition to stakeholders at all levels.
• Work closely with technical and non-technical teams, including Engineering, Development, Marketing, Sales, Service Delivery and Customer Support, to ensure seamless execution and delivery.
• Foster a culture of ownership and collaboration, ensuring all teams are aligned on product goals and priorities.

Market and Financial Performance:

• Analyze product performance data to identify trends, opportunities, and risks.
• Contribute to achieving and exceeding corporate budget goals by driving initiatives that boost profitable revenue and market share.
• Determine and deliver returns from product investments in collaboration with FP&A.
• Support sales and marketing efforts by providing subject matter expertise, developing collateral, and participating in customer visits and presentations.
• Work with cross functional teams to build and deliver sales enablement material such as videos, tech specs and other collateral.

As a Product Manager, your duties and responsibilities will include:

• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal a