Product Manager, Principal

Your Role

The Installation and Billing team provides support to over 3.5M members and collects 14.5B annually across 9 lines of business to ensure accurate and timely management of enrollment and premium billing. The Product Manager, Principal will report to the Director of Program and Project Management. In this role you will be setting the strategy for 4 products within the operations portfolio, leading the product owners and business analysts to drive improvements to our enrollment systems and technology that support cost savings, process efficiencies, compliance and incident reduction.  

Your Work

In this role, you will:

• Define the product strategy, vision, and roadmaps to align strategy to BSC’s strategic themes and business outcomes. 

• Define and prioritize solutions and capabilities required to meet customer needs in alignment with BSC’s strategy, business goals, Objectives Key Results (OKRs), investment criteria and the strategy to execution process.

• Identify and define internal and/or external customer needs for a given BSC operational value-stream aligned Agile Product.

• Manage and plan the product features through the product development lifecycle and value stream.

• Conduct and apply primary and secondary market research to understand end-user needs to inform overall product strategy and design to maximize the delivery of value to the enterprise and customers/end users.

• Lead through change and develop strong partnerships and processes with Stellarus for effective product management.

• Drive priority, root cause analysis and resolution to incidents.

• Leads, directs and reviews the work of team members to accomplish operational plans and results within schedule and budget.

Your Knowledge and Experience

• Requires a bachelor’s degree (MBA preferred) or equivalent experience.

• Requires 10 years of experience in Product Management, Business Strategy Leadership, Management Consulting, or Entrepreneurship. 

• Requires Scaled Agile (SAFe) Framework certification(s): SAFe Agilist, Program Consultant (SPC), or Product Owner/Product Manager (PO/PM) or Agile Product Management (APM).