Product Manager, Operations

The Team & Role 

We are looking for a Product Manager with a specialized focus on Operations, with flexibility to bring on a Senior Product Manager for the right candidate. As a Product Manager, you will help create vision, strategy and execution of our product offerings. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure that our products meet the needs of our customers and align with our business objectives. This role will report directly to our Director, Product.

The SevenRooms Operations team is dedicated to developing software solutions for Front-of-House restaurant staff, empowering them to deliver exceptional hospitality experiences before, during, and after service. Our iPad and iPhone app is currently used by over 50,000 active restaurant hosts and managers on a daily basis. It enables them to efficiently seat guests, manage reservations, track and honor guest preferences, and much more. Joining our passionate and ambitious team, you will play a crucial role in optimizing front-of-house operations and enhancing the overall diner experience through seamless and personalized service. We are seeking a mobile-obsessed and data-driven Product Manager or Senior Product Manager who is excited about leveraging their expertise to deliver tangible improvements to restaurant operators to help them save time and increase guest satisfaction.

We've built our product team up with the most creative, passionate entrepreneurs and hospitality-oriented people  we could find. This team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

• Product Management: Define business and product requirements while also setting a cohesive long term strategy; Lead cross-functional teams to execute on product plans and to deliver results; Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities
• Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Customer Research: Research, analyze, and interview customers to understand their requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
• Project Management: Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints

Who You Are

• 2+ years of product management experience; 1+ years building B2C SaaS applications required
• Experience shipping successful products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
• Experience working in Agile and knowledge of sprint planning & prioritization
• An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  
  • The On-Target Earnings (Base + Bonus) range for this role is $140,800-$165,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or com