Product Manager, Messaging & Collaboration – Workplace Engineering, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

MUFG is seeking a Messaging & Collaboration Manager to lead our enterprise collaboration technologies team within the Workplace Engineering domain. In this role, you will oversee Microsoft 365 collaboration platforms – including Exchange email, Microsoft Teams, SharePoint (and OneDrive), and audio/video conferencing services – ensuring they are delivered securely, reliably, and in alignment with business needs. You will manage a group of subject-matter experts specializing in these areas, providing technical direction and people leadership to drive productivity and innovation in how our employees communicate and collaborate. As the Lead, you will set the vision, roadmap, coordinate with cross-functional teams, and ensure that all owned 365 products are designed and integrated to collectively contribute to business success

Key Responsibilities:

• Own the vision and strategic direction for the full range of 365 products, ensuring alignment with organizational goals and customer needs.

• Platform Leadership: Own end-to-end management of MUFG’s messaging and collaboration platforms, including Exchange Online (email), Microsoft Teams (chat, meetings, voice), SharePoint Online, OneDrive, and related Office 365 services. Ensure these tools are effectively integrated and optimized to support both on-premises and remote workforce productivity

• Team Management: Lead and mentor a team of SMEs (Subject Matter Experts) in email, collaboration, and AV technologies. Provide clear direction, set performance objectives, and foster professional development. 

• Manage workloads and priorities across SharePoint, Teams, audio/visual conferencing, and email support functions, ensuring all sub-teams work cohesively toward common goals. 

• Service Delivery & Support: Design, deliver, and maintain collaboration services according to best practices. Oversee day-to-day operations and ** Level 3 support** for messaging systems (Exchange, Outlook) and real-time collaboration tools (Teams, conference room A/V setups). 

• Ensure reliability and performance of these platforms through proactive monitoring and incident management, meeting defined SLAs for uptime and responsiveness. 

• Strategy & Innovation: Develop the roadmap for messaging and collaboration technologies, aligned with MUFG’s business strategy. 

• Identify industry trends (e.g. cloud collaboration, hybrid work enhancements, AI integration) and recommend adoption of new tools or features that improve employee productivity and engagement.

• Drive projects to upgrade or migrate legacy systems (such as SharePoint on-premises to SharePoint Online, or legacy telephony to Teams Voice) and introduce innovative capabilities (automation, self-service, mobile collaboration, etc.). 

• Governance, Security & Compliance: Enforce security policies and compliance requirements across collaboration platforms. Work closely with IT Security and Compliance teams to implement proper access controls, data retention policies, and e-discovery capabilities for email and Teams content.

• Ensure that messaging systems adhere to regulatory standards (e.g. email archiving for FINRA/SEC, data privacy) and that electronic communication surveillance tools (e.g. Global Relay, Microsoft Purview) are effectively utilized to monitor and archive communications 

• Cross-Functional Collaboration: Collaborate with Network Engineering (for bandwidth/latency considerations), Enterprise Architecture (for alignment with broader IT