Product Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Productivity Technology team is looking for exceptional individuals to build out products that enable the creation of a personalized, next generation communication platform that enables our 8,000+ customers to reach their workers, and in creating a set of enterprise software experiences intent on making Workday data more valuable and usable. We build high-quality applications and microservices. We collaborate constantly and continually look for ways to work better together. We like to walk, talk, play, and eat lunch together to give our brains a break, even during co-located or virtual work! We’re always getting better.
Join a team where you will have the opportunity to build products that empower our customers to engage employees with the right content, at the right time, in the right channel.

About the Role

The Product Analyst will act as the front door to support our products, responsible for appropriately assessing, prioritizing, and resolving issues with a goal of improving customer experience. In this role, you’ll develop a deep understanding of our platform, enabling you to effectively triage and solve problems with minimal reliance on our Product and Development teams. You’ll play a key part in improving the customer experience by acting as the voice of the customer, bringing forward insights on how our products are used in the real world to influence product decisions and drive significant improvements.

You will proactively track adoption of Productivity Technology products and services, develop and maintain usage metrics and issue reporting to identify bottlenecks and customer challenges, and work with customers to successfully onboard to our products while decreasing the time to onboard. This role will also proactively monitor upcoming contract renewals, and document standard processes to enable self service for Support resolution including updating playbooks for Support and customer facing documentation like FAQs.

About You

Experienced in fast-paced environments, you excel in taking ownership and delivering results. Your strong communication and organizational skills, combined with a customer-centric approach and proficiency in Agile/Scrum methodologies, set you apart. As a confident communicator (verbally and in writing), You collaborate efficiently with users at all levels and varying technical abilities. You love collaborating but also excel when working independently. You're autonomous but you know when to ask for help!

We are open to hiring a Product Analyst or a Sr Associate Product Analyst
 

Basic Qualifications

For a Product Analyst,

• 3+ years product management experience, including working directly with customer and engineering teams to resolve customer issues OR

• 3+ years of customer support experience, providing technical support for software and environment issues for enterprise software applications

For a Sr Associate Product Analyst,

• 2+ years product management experience, including working directly with customer and engineering tea