Product Manager

Product Manager

Role Summary:

Are you passionate about driving innovation and creating seamless customer experiences with Thomson Reuters, a global leader in information solutions? Join our team! In this dynamic role as a Product Manager, you will be instrumental in transforming our business by collaborating with product managers, operations, and technology teams to enhance customer experience. Your focus will be on identifying opportunities for process efficiencies through standardization and simplification, helping to define and implement future state processes that align with our strategic goals. Your efforts will support the development and enhancement of systems and technologies, ultimately contributing to a high-performing, world-class sales and service capability.

About the Role: 

In this opportunity as Product Manager, you will:

• Lead Change Management: Influence business operations by improving processes and leading change management activities to enhance performance.
• Collaborate Across Teams: Partner with product managers, operations, and technology teams to create elegant and efficient customer experience.
• Drive Process Improvements: Identify and implement opportunities for process standardization and simplification to boost efficiency.
• Communicate Effectively: Share ideas clearly and listen actively, translating business rules into future state requirements for complex processes.
• Innovate and Solve Problems: Approach challenging situations with curiosity and innovation, developing simple solutions for complex challenges.
• Manage Projects: Oversee new procedures and organizational changes, ensuring proper implementation and coordination of testing.
• Define Business Requirements: Gather and document business requirements for organizational, process, technical, and informational changes.
• Develop Performance Metrics: Create and utilize performance metrics to form improvement recommendations.
• Build Process Maps: Maintain a library of process maps and information flows to ensure clarity and efficiency.
• Coordinate Change: Implement and coordinate change impacts to ensure successful transitions to stakeholders.

About You: 

You’re a fit for the role of Product Manager if your background includes:

• Proven Experience: 5-8 years of experience in creating simple solutions for complex challenges within a business environment.
• Strong Communication Skills: Ability to articulate ideas clearly and listen effectively to stakeholders.
• Collaboration Expertise: Proven ability to work collaboratively across diverse teams and functions.
• Agile Development Familiarity: Experience with agile development methodologies and practices.
• Time Management Skills: Excellent multitasking and prioritization abilities to manage competing priorities.
• Critical Thinking and Problem Solving: Demonstrated ability to think critically and solve complex problems efficiently.
• Technical Acumen: Familiarity with SAP and other technology tools, with the capability to prototype solutions and address technical challenges.
• Innovative Mindset: Curiosity and innovation in approaching challenges and developing effective solutions.
• Effective Decision-Making: Confidently make and defend decisions to create better future state experiences.
• Listening and Translation Skills: Strong listening skills with the ability to translate business needs into actionable requirements.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and th