Product Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Risk Manager (VRM) is a web portal that provides a comprehensive suite of fraud and risk management tools that can be accessed through Visa Online 24/7. It is specifically designed to help issuers optimize fraud loss prevention and maximize profitability by providing clients with an effective transaction risk management decisioning system. From defining the parameters used to flag a transaction for review, to establishing rules to decline a transaction based on the potential for fraud, Visa Risk Manager enables intelligent decisioning throughout the entire transaction lifecycle.

As a Product Manager, you will collaborate with cross-functional teams to strategically develop and inform new offerings to enhance the client experience. We are looking for a product manager to join our team who has a passion for process improvement, analytical thinking, and creativity. This role will provide the opportunity to enhance our incident management processes and inform the technology roadmap. Additionally, this role provides the opportunity to enhance the automated billing capabilities to increase efficiencies. Successful candidate will be skilled at forging strong partnerships with cross-functional teams, technology support, architects, and developers to define feature sets, roadmaps, and user stories to support the development process.

Essential Functions:

• Demonstrated ability to articulate business and technical details to diverse audiences including customers, product development teams, and key stakeholders.

• The role requires considerable cross-functional collaboration, willingness to work with a global team across time zones, superb project management skills, flexibility to adapt to a variety of projects and initiatives and ability to operate proactively.

• Leverage data to monitor ongoing product performance, enhance KPI dashboards, identify areas of opportunity and ensure data-driven decision making.

• Design automated incident management tracking and reporting capabilities to provide executive level stakeholders, regional partners, and risk groups with insights into operational incidents.

• Inform technology roadmap decisions using data-driven insights to improve the platform performance, sustainability, scalability, and security.

• Identify strategic opportunities for process improvement across technical excellence, user experience, and billing capabilities.

• Design and implement an automated dashboard to track revenue, sales, penetration rates, and perform strategic analysis to inform business decisions.   

• Inform executive-level stakeholders such as regional product leads and global SVPs on key insights identified through KPI analysis.  

• Collaborate with regional product leads to understand nuances in their KPIs.   

• Develop improved automated billing capabilities via coordination with the regional product partners, developments teams, and downstream dependent systems to drive VRM revenue.

• Document end to end billing process including VRM Billing FAQs to enable ease of access to billing processes.

• Identify and implement efficiencies to enable faster releases for billing changes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced
Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2
years of work experience with an Advanced Degree (e.g. Ma