Product Manager, Digital

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

We are on a mission to build a differentiated, advantaged SaaS business that creates lasting value for our customers and our enterprise. We are seeking a Product Manager to lead the strategy, development, and execution of the free experience bundled with “Works with Nexa”, including integration of devices into Nexa. 

In this role, you will shape how thousands of customers first experience Nexa—and how they grow with it over time. You’ll own the end-to-end journey from first-time setup to daily engagement, translating connected equipment into an intuitive, experience customers genuinely rely on. Success means customers go from “installed” to activated, from “connected” to confident—and from the free experience to the paid tier through simple onboarding, clear value moments, and a thoughtful upgrade path that makes deeper capability feel like the natural next step. 

Product Strategy  

• Define product vision and roadmap for the ‘works with Nexa’ device integrations  

• Partner with internal Watts teams to articulate the additional value Nexa adds to ‘works with Nexa’ devices, driving adoption of Nexa for these products 

• Act as the voice of the “customer” across target verticals, with a deep understanding of user personas, pain points, value at stake, and journeys  

• Identify product and technology that need to be incorporated into the Nexa Equipment product roadmap 

• Work with a cross-functional team within Watts Digital and across Watts to define requirements and design features with the goal of securing product market fit and growth  

• Drive both equipment connectivity to Nexa as well as drive customers to upgrade to the paid version of the Nexa platform  

• Ensure the right quality and speed of execution together with software engineering 

• Use Product Lead Growth methodologies to increase the growth of Nexa 

• Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing  

Execution  

• Effectively prioritize and define product features so that Engineering, and others, can collaboratively design and execute 

• Collaborate with a cross-functional team to scope, design, concept test, and deliver innovative solutions  

• Continuously rebalance product / service features which maximize value to focus on the highest returning initiatives  

• During the initial phases of the product build, work closely with Commercial and Business Operations to drive a successful customer experience (in pilots and acquired