Product Manager, Communications

Product Manager, Member Engagement – Communications

About the Role

We’re looking for a Product Manager to join the Member Engagement team and lead Chime’s communications platform and experiences, focused on building and scaling the infrastructure that powers how and when we reach millions of members across push, email, and in-app channels. This is a highly cross-functional role that sits at the intersection of technology and experience: you’ll own the direct-to-member messaging experience, and the internal-facing systems to enable product and marketing teams to deliver the right message to the right person at the right time, and do so at scale. 

The base salary offered for this role and level of experience will begin at $156,000 and up to $245,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.  

In this role, you can expect to:

• Own the product vision and strategy for the foundational platform that powers all of Chime’s member communications – from email and SMS to push notification and in-app surfaces
• Build internal tools and APIs to empower product and marketing teams to deliver the right message to the right member at the right time.
• Collaborate closely with engineering, design, data science, and marketing to expand our platform’s capabilities, including targeting, personalization, experimentation, and reachability
• Prioritize improvements to platform performance, scalability, and personalization to drive engagement, key member actions, and impact
• Set the bar for member-facing communications that reflect Chime’s brand values and support an intentional, cohesive app experience
• Leverage experimentation and data to evolve platform capabilities and optimize member and business outcomes.
• Identify and drive high-leverage product opportunities, navigating ambiguity, surfacing tradeoffs, and making decisions that balance member-centric thinking and business goals.
  
  

To thrive in this role:

• Experience with messaging platforms or APIs (e.g., Braze, Iterable) to build targeted communications that drive timely, high-impact user actions and financial decisions.
• A track record of leading cross-functional initiatives to improve how a company communicates with users across mobile, email, and in-app channels.
• Background in building consumer-facing mobile features or platforms, with a strong sense for UX and performance.
• Ownership of a product roadmap, including defining metrics and using data to inform trade-offs and prioritization.
• Familiarity with platform or infrastructure product roles that enable other teams to build and scale user-facing experiences.
• Comfort operating with autonomy, making product decisions with limited guidance while balancing member needs and technical constraints.
• Deep collaboration with engineering and data teams to ship complex features in fast-paced environments.

#LI-TP1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our