Product Manager - Care Delivery Systems

The Role

Midi is seeking a Product Manager to lead the evolution of the systems powering our care delivery. This role is at the heart of our clinician experience, telehealth platform, and clinical operations infrastructure. You won’t just manage tools; you’ll build the operating system that allows Midi clinicians to deliver high-quality, scalable care.

As Midi grows, so does the complexity of care. We need a systems-thinker who can reduce administrative friction, automate repetitive tasks, and allow clinicians to focus on patients. You will turn messy workflow challenges into clear product direction and measurable improvements.

The Opportunity

You will own critical segments of our clinical infrastructure, moving from problem discovery to cross-functional delivery. Key focus areas include:

• Clinical Workflow Infrastructure: Define the evolution of our EHR environment and clinician-facing interfaces.
• Inbox Automation: Optimize the lifecycle of clinical tasks through AI, smart routing, and prioritization to reclaim clinician time.
• Unified Telehealth Experience: Advance a cohesive ecosystem for patient messaging, visit documentation, and internal tasking.
• Internal Tools & Integrations: Partner with Engineering, Data, and IT to build the dashboards and automation necessary for sustainable growth.

What You’ll Do

• Map and analyze clinician workflows through shadowing and data to find high-leverage friction points.
• Translate operational needs into clear requirements, technical specs, and implementation plans.
• Partner with Engineering and Clinical Ops to decide whether a problem calls for software, configuration, or process change — and drive the build.
• Use AI-enabled tools to accelerate the work while holding the bar on reliability and data privacy.
• Define success metrics and use data to measure gains in quality, efficiency, and clinician experience.
• Drive rollout and adoption: launch planning, training coordination, and post-launch iteration.

What We’re Looking For

Product Development and Systems Experience

• 4+ years in product management, technical PM, product operations, or similar, with a track record of partnering with engineering to ship and iterate on complex systems.
• Experience owning intricate operational or clinical products — internal tools, platform workflows, EHR systems.
• Strong product judgment around workflow design, prioritization, and tradeoffs, including taking ambiguous problems from discovery through measurable improvement.

Technical Fluency

• Comfortable going deep with engineering on system behavior, integrations, data flows, and implementation tradeoffs — you don't need to be an engineer, but you operate fluently in technical systems.
• Familiarity with APIs, vendor integrations, automation tools, or EHR configuration.
• Fluent using AI tools to move faster, with the judgment to know where AI accelerates the work and where clinical, operational, or product judgment must stay human-led.

Clinical and Operational Orientation

• Experience in healthcare, healthtech, clinical operations, telehealth, or another complex regulated environment.
• Builds trust with expert users, especially clinicians, and has a strong instinct for separating root causes from symptoms.

Execution and Impact

• High ownership and follow-through; drives cross-functional projects with many dependencies and creates structure in fast-moving, ambiguous environments.
• Uses data to prioritize opportunities and measure whether solutions worked, with a focus on outcomes over feature delivery.
• Strong written and verbal communication.

Nice to Have

• Athena or comparable EHR platforms.
• Clinical inbox workflows, task routing, documentation, telehealth, or care-team tooling.
• AI-enabled clinical or operational workflows, including ambient documentation and scribe tools.
• AI tools in day-to-day product work (synthesis, analysis, communication, lightweight prototyping).
• High-growth healthcare experience; familiarity with HIPAA, patient privacy, or clinical compliance.

What Success Looks Like

Success in this role means Midi clinicians experience less friction and more support in their daily work. A strong person in this role will help reduce administrative burden, improve workflow reliability, make clinical systems easier to use, and create the infrastructure Midi needs to scale care delivery without sacrificing quality.

In the first 6–12 months, success may include:

• Meaningfully improving one