Product Manager - Card Servicing

Who we are: 

At BrightWay (www.meetbrightway.com) we’re living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms. 

Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engage and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all our products, features, or experiences. We’re not afraid to look to outside influences and create new frameworks. 

Our office in Charlotte, NC’s up-and-coming South End serves as our hub to connect with our distributed teammates around the country and the globe. 

About the role: 

We are looking for a Product Manager to own and evolve the digital servicing experience for our credit card customers. This role focuses on building intuitive, self-service experiences across our mobile app and digital platforms, enabling customers to confidently manage their accounts. 

You will own a product area spanning account servicing, onboarding functionality, mobile app and web UX, statements, rewards, and disputes, while also acting as a central point for intake, prioritization, and coordination across servicing-related initiatives. 

In addition to delivering customer-facing features, you will help unlock shared capabilities and tooling that improve how product teams build, measure, and iterate. 

This is a highly cross-functional role that blends execution, customer empathy, operational ownership, and product strategy. 

This is a hybrid role based out of either our Charlotte, North Carolina or Wilmington, Delaware office. 

Who you are: 

You have a strong bias for action and do whatever it takes to deliver results, balancing speed with thoughtful execution. You are a strategic thinker who can propose innovative ideas while translating them into clear, actionable roadmaps that drive meaningful outcomes. You bring a data-driven mindset paired with strong product intuition, enabling you to continuously challenge and elevate the customer experience. With a customer-first perspective and a high degree of ownership, you are comfortable navigating ambiguity, managing competing priorities, and making informed tradeoffs. You are open-minded, inquisitive, and collaborative—an effective team player and communicator who builds strong relationships and works seamlessly across functions to achieve shared goals. 

Your responsibilities: 

Product Ownership & Execution 

• Own and manage the product roadmap for digital servicing experiences, aligned to team OKRs and business priorities 

• Translate customer needs, business goals, and compliance requirements into well-defined product requirements, user sto