Product Line Manager, Premium Services

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition

Designs, plans, develops, and leads a portfolio of premium network services that define the company’s highest-tier customer experience. Owns the end-to-end lifecycle of Elevate offerings, including Premium Support, Optimization Services, and Lifecycle Services from concept and definition through launch, scale, and end-of-life. Ensures Elevate services deliver differentiated value, measurable customer outcomes, and sustained recurring revenue growth across the Network Services portfolio.

Management Level Definition

Recognized authority with unique mastery of network services, customer experience design, and recurring revenue services business models. Operates independently in highly complex and ambiguous domains that are critical to the company’s long-term success. Develops strategy, sets functional direction, and drives innovative service concepts that materially impact customer retention, expansion, and brand trust. Leads and mentors a senior product management team and provides functional leadership across large, cross-division initiatives.

Role Purpose

Accountable for defining, delivering, and continuously improving the premier customer experience within Network Services. This role leads the Elevate Product Management function, ensuring the company’s most strategic customers receive differentiated, outcome-driven services across the full lifecycle, from onboarding and optimization to ongoing support, renewal, and value realization.

Key Responsibilities

Portfolio & Experience Strategy

• Owns and drives the end-to-end product and experience strategy for the Elevate services portfolio, including Premium Support, Optimization Services, and Lifecycle Services.
• Defines what ‘premier experience’ means in clear, measurable terms and translates that vision into scalable service capabilities.
• Establishes multi-year roadmaps aligned to customer needs, market trends, and company strategy.

Customer Value & Market Leadership

• Builds compelling value propositions, target customer segmentation, and business cases tied to retention, expansion, and lifetime value.
• Synthesizes customer feedback, market insights, and operational data into actionable product decisions.
• Serves as an internal and external evangelist for Elevate services and the premium customer experience.

Cross-Functional Execution

• Leads alignment across Product, Support, Engineering, Services, Supply Chain, Sales, and Marketing to deliver Elevate outcomes.
• Ensures services are operationally scalable, supportable, and financially viable across regions and segments.
• Partners with GTM teams to drive attach, adoption, and lifecycle engagement.

Financial & Operational Accountability

• Owns financial performance for Elevate services, including revenue growth, margins, attach rates, and cost efficiency.
• Defines and tracks KPIs tied to customer experience, service performance, and business impact.
• Continuously evaluates portfolio health, driving simplification, modernization, and exit decisions where appropriate.

Team & Capability Leadership

• Leads, mentors, and develops a senior product management team focused on complex, experience-led services.
• Establishes high standards for product discipline, customer empathy, and data-driven decision making.
• Builds future-ready capabilities in recurring revenue, XaaS, and lifecycle-based value creation.

Education and Experience

• Bachelor’s degree in computer science, engineering, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in product management or services leadership within high-tech or networking environments.
• Deep experience with premium support, lifecycle services, optimization services, and ITSM-driven service models.
• Strong financial ac