Product Director Merchant Experiences

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Onboarding, Servicing & Merchant Reporting

Job Description:

Meet the Team 

You will be joining the Enterprise PSP Group, and the Enterprise Platform Experiences (EPE) product delivery division. This is a team of Product Managers with varying background experiences and tenures, who are responsible for the vision and strategy of their own domain areas, as well as identifying how multiple domains can work together efficiently on larger scale initiatives. The EPE team includes Onboarding, Servicing, Reporting, Treasury Services, Pricing, and more. Collectively this division is responsible for business-critical product delivery that helps achieve aggressive margin targets and complex operational outcomes. Your most essential partners will be Engineering, Operations / Support, and merchant-facing roles like Customer Success. 
 

What you need to know about the Role 

We are looking for an experienced Product Leader who will be able to identify what is working and what is not and put forward a product vision to leap forward – not just make small enhancements to a smooth product stack. There is room to innovate, shift paradigms, and bring rigor to our ways of working. You will be the people leader for an existing team, with the leverage to hire or reorganize as necessary based on your calibration of talent, fit, and business need. 
 

How you will make an Impact 

This Product Director will need vision, strategy, and the ability to bring many people along on that vision to ensure that it delivers value within each 6-month increment. We’re looking for someone who has experience as the manager of junior and senior Product Managers – a large component of your impact will be through coaching. Your vision and strategy for up leveling a mature product & technical area to meet new business needs will be your differentiator.  
 

Day to Day Responsibilities 

You will be responsible for 3 domains: Onboarding, Servicing, and Merchant Reporting. Each of these areas have multiple apps or products inv