Product Development Manager - Auto Telematics Claims

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Product Development Manager, you will join our New Business Ventures and Innovation team, working in a fast-paced startup environment, building, and testing new products and capabilities within the auto telematics claims space and helping chart the course for the future of USAA’s Property and Casualty business.

This role supports the development of new products into target strategic markets. Provides support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

This role is remote eligible, however, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Participates in the development of digital first products supporting the needs and risks of USAA Members.
• Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advises others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
• Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conducts analysis of key data to support on-going monitoring, maintenance and underwriting of existing “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Develops and communicates the new product value proposition for product enhancements/features.
• Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch.
• Coordinates with relevant control partners (to include Leal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
• Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and understanding of Product Development Life Cycle (PDLC).

What sets you apart:

• 3+ years P&C Auto claims experience
• Experience developing new telematics capabilities/processes
• Experience developing P&C business requirements for IT and technical teams
• Successful track record of moving, with speed and agility, business ideas through the PDLC stages
• Advanced degree or professional designation (e.g., CPCU, SCLA)
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $114,080 - $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessi