Product Assurance Engineer

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Product Assurance Engineer will be responsible for monitoring, identifying, and thoroughly investigating product quality issues to resolution. This person will apply quality tools and techniques for problem solving and facilitate improvements on our products and processes.

The Product Assurance Engineer will act as a department representative on cross-functional teams within Ferguson and with our vendors to find the root cause and corrective actions. Supporting our goal that all our products are safe for their intended use and meet all applicable industry standards and specification is a key function of this role.

Location:

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy. 

Responsibilities:

• Monitor, document, and track product issues.

• Represent the department on cross-functional teams to identify, prevent, or resolve product issues.

• Use quality tools to support the strategic goals of the company

• Coordinate product inspections or product testing to support root cause analysis.

• Write reports documenting issues, draft product advisories and recalls.

• Track cost of quality.

• Provide technical support to auditing, inspection, or Ferguson sales associates.

• Manage projects to completion.

• Act as department liaison with our vendors to develop better products and implement corrective actions.

• Work with other engineers and analysts on a cohesive team to accomplish goals.

• Review data and make data-driven decisions for best resolutions

• Support development and use of departmental and vendor critical metrics and score cards.

• Provide lessons learned from current running projects to improve future projects.

• Participate in or lead vendor quality audits if needed.

Qualifications:

• Bachelor’s Degree in Engineering/Engineering Technology or another technical field is preferred.

• Proven experience (3-5 years) in a quality role or related field is preferred.

• ASQ Certification(s) preferred: CQE, CQA, CQPA, CMQ/OE.

• Critical thinker, excellent problem-solving skills, and continuous improvement mentality.

• Experience with quality tools, such as six sigma, lean, FMEA, and root cause analysis (8D, 5Why, etc).

• Product knowledge in plumbing, manufacturing, automotive, or construction is preferred.

• Knowledge of product or industry specifications preferred.

• Ability to prioritize and handle deadlines.

• Ability to handle stress and work well in a fast-paced environment.

• Ability to work well independently and in a cohesive, goal-oriented team.

• Excellent communication skills (oral, written and telephone skills) with the ability to communicate complex technical information into easily understood terminology.

• Strong computer skills (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook required; Access, PowerBI and others are beneficial).

• Poise and maturity to get along with management, vendors, and customers.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjo