Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary

The Product Analyst role is responsible for assessing and monitoring the performance of a product in the market. The incumbent collects relevant data to enhance existing products and uses this information to develop new ones. The Product Analyst collaborates with other product teams, internal stakeholders, and users to improve products through user-centered design and continuous data-driven improvements.

Responsibilities

• Assessing and monitoring the performance of a product in the market

  • Monitors and tracks Product Metrics (ex. Quality, Performance, Adoption, Utilization)

  • Create and maintain reports and dashboards for stakeholders

  • Collects relevant data and user research to enhance existing product portfolio

  • Collaborate with other product teams and internal stakeholders, and users to improve products through continuous data-driven improvements

  • Analyze user behavior, adoption and utilization rates, and other metrics to identify trends and opportunities

  • Gathers and interprets user feedback, translating into actionable insights

  • Clearly documents findings and recommendations for Product Manager and internal stakeholder
     

• Product SME

  • Represent the product internally across Surescripts with limited support needed from the Product Manager

  • Act as a liaison between internal/external stakeholders and partners
     

• Product Support & Go To Market Activities

  • Guide Pilot and Early Adopter programs in collaboration with Account Management and Customer Success. This includes, creating documentation, defining success criteria, gathering metrics, and conducting data analysis

  • Develop and maintain product documentation for support teams and technical teams

  • Educate internal stakeholders on product functionality, issues, updates, etc.

  • Collaborate with internal and external teams to identify, diagnose, and address product related issues

Qualifications

Basic Requirements:

• Bachelor’s degree or equivalent experience

• 2+ years of experience as a Business Analyst, Product Analyst, or related experience supporting customers and/or healthcare products

• Previous health information technology experience working for or with EHRs, HIEs, Public Health or Health Care Providers

Preferred Qualifications:

• Experience using reporting systems (i.e. Tableau, Salesforce, Crystal Reports, etc.), including writing SQL queries

• User-Experience Design training or background

• Experience with industry standards such as NCPDP X12, and HL7

• Experience with Aha!

• Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage)

• Project management experience

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like 

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affec