Proctor I, Testing Center

Posting number: 202500424

Department: Academic Affairs

Division: Ludden Library & Learning Commons

Job classification: Proctor I, Testing Center

Posting type: Open

Categories: Student Services

Summary

• Hours of Work: Monday - Friday 8:00 AM - 5:00 PM.  
• Screening will begin ASAP and continue until the position is filled. 
• Start date to be determined, but as soon as practicable after the hiring/interview process. 

Salary and Benefits: This is a full-time, benefited Staff, S24 level position. Starting wage range: $15.87 - $17.92/hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

JOB SUMMARY: The Testing Center Proctor I is a full-time role responsible for coordinating and administering exams in the LCCC Testing Center, ensuring test security and adherence to institutional procedures. The position involves working with a wide range of students, faculty, and national certification services to deliver computer- and paper-based exams, including those for distance learning, accommodated students, and national certifications. Additionally, the proctor prepares usage reports and maintains a secure, professional testing environment to uphold academic integrity.

Examples of duties

Essential Functions: – this position is non-exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities. 

1. Ensure the efficient administration of computer and paper-based exams by scheduling, preparing, and overseeing all testing sessions in the center, while maintaining the integrity of exam procedures.
   • Facilitate seamless, secure, and accurate administration of computer- and paper-based exams, meeting the needs of accommodated, distance learning, national certification exams, and makeup testing for LCCC and other institutions maintaining compliance with vendor requirements and keeping certifications current.
   • Prevent academic dishonesty by enforcing security and reporting protocols ensuring a fair testing process
2. Foster a professional and supportive testing environment, by effectively resolving inquiries and concerns while maintaining clear communication with stakeholders.
3. Ensure efficient daily operations of the Testing Center by maintaining organized scheduling, room setup, and seamless proctor transitions for uninterrupted testing services.
4. Enhance student and visitor satisfaction through excellent customer service and consistent availability of testing supplies and functional equipment.
5. Improve service quality by training proctors and participating in ongoing professional development to support best practices in testing and student support. 
6. Drive continuous improvement by evaluating testing processes, identifying areas for enhancement, and implementing innovative solutions to increase efficiency and effectiveness.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge

• Administrative – Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.