Processing Associate

• Client Case Review & Remediation:
  

  • Analyze and understand client case information.
    

  • Identify gaps and reach out to clients to acquire relevant documents and information.
    

  • Support clients throughout the remediation journey, ensuring quality and accuracy at each step.
    

• Performance & Productivity:
  

  • Meet daily targets for client connects, remediation completion, and document acquisition.
    

  • Ensure all steps of the remediation process are completed in a timely manner, following the required turnaround times.
    

  • Regularly follow up with clients if requirements are not met.
    

• Customer Experience:
  

  • Act as a partner to clients, offering support and guidance throughout the remediation process.
    

  • Ensure a positive customer experience by providing clear communication and assistance.
    

• Compliance & Regulatory Requirements:
  

  • Adhere to all regulatory requirements and guidelines issued by the Central Bank and other relevant authorities.
    

  • Stay updated on new policies and regulatory changes.
    

• Training & Development:
  

  • Complete all mandatory training within specified timeframes.
    

  • Participate in self-nominated training to enhance knowledge and performance.
    

Requirements

A. Education

• General:
  

  • Bachelor’s degree in Business Administration, Banking, Finance, or a similar field (Must have).
    

• Professional:
  

  • Minimum 3 to 5 years of related experience in a Bank or Financial Institution, focusing on AML/KYC/CDD/Periodic Review and remediation, with strong knowledge in these areas.
    

  • Minimum 2 years of Voice Operations experience, including calling clients, managing customer requirements over calls, and remediation (Essential).
    

B. Experience

• Industry:
  

  • Minimum 3 to 5 years of related experience in a Bank or Financial Institution with a focus on AML/KYC/CDD/Periodic Review and remediation.
    

• Functional:
  

  • 2 years of Voice Operations experience and Data Processing, as the role is hybrid (Banking/Finance/Compliance/Risk).
    

  • Knowledge of banking systems such as CRM, BPM, Finacle, and Compliance Systems (Essential).
    

C. Knowledge & Skills

• Technical:
  

  • Excellent communication skills (Verbal, Written, and Spoken).
    

  • Proactive, self-starter, self-motivated, and target-oriented.
    

  • Strong analytical thinking with the ability to derive insights from case-related data.
    

  • Excellent interpersonal skills and the ability to work under stress.
    

  • Ability to interpret regularly updated and newly introduced policies and guidelines by the regulator (e.g., Central Bank/Compliance).
    

  • Language proficiency in English and Arabic (Essential).
    

D. Behavioral Competencies

• Thinking Related:
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