Process Improvement Engineer

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary
With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign/improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost/benefit analysis for technology enabled projects; conducts process root cause analysis & redesign, and/or serve in program/product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions.
• Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications
• Collaborate with IT and business subject matter experts to document and communicate requirements for small to medium IT projects & enhancements.
• Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.
• Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out
• Review project progress and evaluate results for accuracy and efficiency
• Drive business transformation  change the current state into a more effective and efficient future state aligned to goals and objectives 
• Leads and drives development and design of new training curricula as needed to enhance adoption of key IT programs using a train the trainer approach
• Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals 
• Oversee the efficient operation and cost-effectiveness of operating systems and programs. 
• Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience 

III. Supervisory Responsibilities

• This job has no supervisory duties but may occasionally assign activities to other employees as individual projects demand.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Two (2) years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Ability to learn new concepts, apply analytical thinking, multitask and prioritize projects.
• Strong interpersonal, communication, and leadership skills.
• High level of internal drive.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
   
• Required to exert physical effort in handling objects less than 30 pounds occasionally;
   
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rare;
   
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rare;
   
• Normal setting for this job is: hybrid office setting in W