Process & Enablement Mgr-Cust Engagement

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Process and Customer Manager - Customer Engagement will be a dynamic challenging role, with a major focus on data analytics in support of our Public Sector segment.  The role will focus on data extraction and analysis, leading to strategic insights that help drive further opportunities for revenue growth.  Additionally, the role will assist with data needs from the process optimization team as a means of supporting development of baseline and target metrics as a measurement of success.

The Main Responsibilities

 

• Gather data from various public sources, including GovWin and GovNavigator
• Gather data from various internal sources.
• Ensure data quality and integrity through rigorous validation and cleaning processes.
• Perform statistical analysis to identify trends and insights.
• Use data mining techniques to uncover patterns that can inform decision-making regarding revenue growth, customer focus and contract level information.
• Develop and maintain dashboards, reports, and visualizations to present data insights clearly.
• Create written reports and presentations for stakeholders.
• Provide actionable insights to support strategic planning.
• Assist in the development of evidence-based recommendations by interpreting data findings.
• Work with various leaders to understand their data needs and provide relevant insights.
• Collaborate with Process Optimization peers to understand initiative goals, select appropriate data sources and establish baseline and success metrics.
• Facilitate training and workshops to help stakeholders understand and use BI tools effectively.
• Stay updated with the latest BI technologies and methodologies to enhance data analysis capabilities.
• Translate insights into potential campaigns and lead generation opportunities
• Lead and manage projects from inception to completion.
• Coordinate with cross-functional teams to ensure timely delivery of solutions.

What We Look For in a Candidate

Required

• Bachelor's degree or equivalent education and relevant experience
• 5+ years of related business/data analyst experience
• Proven experience with data extraction and analysis tools
• Strategic thinking and application skills

Preferred

• In-depth experience with PowerBI
• Experience working with sales and revenue data in a revenue/sales operations capacity is a plus

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$87,117 - $116,156 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$91,266 - $121,688 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your