Process Automation Specialist with AI focus

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

This role is fully remote and US-based. We’ve listed a location because some job boards require one.

About the Role

As a Process Automation Specialist at Kasa, you will play a central role in driving operational efficiency through intelligent automation and process improvement. You'll work cross-functionally to identify, design, and implement automated solutions that reduce manual workload, eliminate repetitive tasks, and enhance productivity across all departments—from Operations and Guest Services to Finance and Human Resources.

This role sits at the intersection of Engineering and Business Intelligence, bridging technical implementation with business impact. You'll partner closely with department leaders throughout the organization while collaborating with our engineering team to build robust, scalable solutions. You'll contribute to initiatives that streamline workflows, improve data accuracy, reduce human error, and unlock new opportunities for scalability through smarter process design and automation.

A key focus of this role will be leveraging cutting-edge AI tools and modern automation technologies to transform how we work. You'll identify high-impact opportunities where AI-powered solutions can replace manual processes, enhance decision-making, and create more efficient operations that allow our teams to focus on higher-value work.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

What You'll Do

• Partner with department leaders across the organization to identify manual processes, workflow bottlenecks, and opportunities for automation that can reduce workload and improve efficiency.
• Build and implement automated solutions using modern tools, scripts, and AI-enhanced processes to streamline operations across multiple business functions.
• Develop dashboards, monitoring systems, and alerting tools that provide real-time visibility into process performance and identify areas for continuous improvement.
• Design and deploy AI-powered automation solutions that can handle complex decision-making, data processing, and workflow management tasks.
• Build and maintain API integrations that connect disparate tools and systems, creating seamless data flows and automated workflows across the organization.
• Implement modern orchestration platforms (such as Zapier, n8n, or similar) to create sophisticated multi-step automations that span multiple systems and departments.
• Create documentation, training materials, and best practices to ensure successful adoption of automated processes across teams.
• Collaborate with engineering teams and external vendors to integrate automation tools with existing systems and ensure scalable, maintainable solutions.
• Measure and report on the impact of automation initiatives, tracking metrics like time saved, error reduction, and team productivity improvements.
• Train the team and evangelize how to use these systems to self-serve frequent issues

Required Attributes

• Process Improvement Mindset: Naturally identifies inefficiencies and approaches problems with a systematic view toward optimization and automation opportunities across diverse business functions.
• AI & Automation Expertise: Hands-on experience with modern automation tools and emerging AI technologies. Comfortable evaluating and implementing solutions ranging from simple scripts to sophisticated AI-powered workflows.
• Technical Integration Expertise: Comfortable working with APIs, webhooks, and system integrations to connect tools and create seamless a